After coming runners-up last year, we’re delighted to announce that Air IT has been crowned Top Support Team of the Year in IT Service Week 2017, whilst Service Desk Team Leader, Alex Nicol came runner-up as our Service Desk Superstar.

Service desk winners

Air IT Service Desk Superstars


IT Service Week 2017

This year IT service week took place from Monday 2nd to Friday 6th October.

Held annually by the Service Desk Institute (SDI), the themed event encourages service desk teams worldwide to take part in a variety of activities, including asking customers to vote for exceptional service by nominating their Top IT Service Desk and Service Desk Superstar.

Now a popular fixture on the Air IT calendar we were excited to find out that the 2017 theme was an ‘out of this world’ space theme!

Space theme & Tech Tom

Technology Tom gets in the IT Service Week spirit

During IT Service Week, we took part in a number of fun activities including decorating the office and hiding SDI mascot Merv, who made friends with our very own Technology Tom.

We also held a dress down day to raise further funds for Macmillan Cancer Support, after our coffee morning the previous week.

Behind all the fun, the initiative aims to encourage IT service desks around the world to adopt and embrace globally recognised best practice standards in order to raise service quality.


Winning team!

Throughout the week, our service desk team were asking all of our clients and IT Support users to give us their vote and nominate the individual staff member who they thought had given exceptional service.

Coming runners up in the 2016 competition we are exceptionally proud to be announced as ‘IT Support Team of the year 2017’. Winning this award based on votes alone is further testament of the world class service that our fantastic team offer every day.

SDI Winners banner 2017

In addition to winning as a company we are very pleased for Service Desk Team Leader, Alex Nicol who came runner up in the close run for the ‘Service Desk Superstar’ award.

Alex Nicol Service desk superstar Runner up 17

Congratulations Alex!

Jamie Hissitt, our SDI certified Service Delivery Manager said:

We always enjoy taking part in IT Service Week. It’s a great opportunity for the team to come together and reinforce our commitment to delivering a first-class IT Support service to our clients.

I’d like to say thank you to the whole team and offer an extra special thanks to all our clients for their continued support and for nominating us.

Jamie Hissitt


Service delivery at Air IT

In a fast paced and constantly changing industry we are always striving for continuous improvement here at Air IT. The on-going review and development of our processes, procedures, systems and people are integral to our delivery of a consistently world class service.

Further to climbing the prestigious MSPmentor Global rankings earlier this year, receiving this award from the SDI is fantastic international recognition for the company and everyone working here.


A huge thank you!

Finally, we would like to say a very big thank you to all of our clients for their continued support and for voting Air IT during IT Service Week 2017.

You can follow @AirServiceDesk on Twitter for daily performance updates and other insights direct from our service desk team.

To find out more about the SDI please visit their website or discover more about IT Service Week by following them on Twitter @sdi_institute and searching the hashtag #ITSW17.