Air IT was delighted to welcome Paul Rodrigues, Chairman at the Service Desk Institute (SDI), to receive our official trophy, marking our status as a three-star SDI certified organisation.

Service Delivery Manager Paige Smith, SDI Chairman Paul Rodrigues, and Service Desk Manager Josh Turner

The Trophy Presentation

The afternoon of celebrations was kicked off by SDI’s Chairman Paul, who shared an inspiring insight into the history of the Service Desk Certification programme, and congratulated the Air IT team on their fantastic achievement of a 3-Star, “customer-led” maturity rating.

Paul Rodrigues delivers an insightful speech ahead of presentation

Service Delivery Manager Paige Smith, and Senior Projects Engineer Jamie Hissitt – both instrumental in achieving this prestigious accolade – were delighted to accept the trophy on behalf of Air IT.

Senior Projects Engineer Jamie Hissitt, SDI’s Paul Rodrigues, and Service Delivery Manager Paige Smith

Following the presentation, Air IT’s CEO Todd McQuilkin said a special thank you to everyone across the company who’d contributed to Air IT’s SDI journey over the last two years.

The day was rounded off with a guided tour of the Technology Hub. Paul was able to see the Air IT service desk in action, as well as meeting members of the team who weren’t able to attend the presentation.

Air IT team with Service Desk Institute Chairman, Paul Rodrigues

It was a real  honour to have Paul visit us for the trophy presentation. We all had a great day celebrating our 3-star SDI certification, which is a truly fantastic achievement and testament to the whole company.

The SDI certification process is notorious for requiring the highest of standards. After working towards this prestigious accolade for over two years, we’re delighted that all the hard work has paid off.

Thanks again to Paul for joining us for the celebrations. We’re already busy working towards the next stage of our SDI journey, and look forward to welcoming him back again for further celebrations in the future!

Paige Smith, Service Delivery Manager

Air IT’s 3-Star, “Customer-Led” SDI Rating

The trusted 3-Stars indicates that Air IT operates with customers at the core of our service and that we meet industry recognised measures.

As one of only 16 other organisations to have achieved a 3-Star “Customer-led” maturity level on our first attempt – and with just a small handful of four and five-star service desks worldwide – this accomplishment highlights our people-first ethos and confirms our position as a top 5 UK Managed Service Provider and Number One in the East Midlands.

The impressive 3-Star trophy

Read more about our SDI journey and the full audit proces

The Service Desk Institute

SDI sets globally-recognised best practice standards, providing clear and measurable benchmarks for service desk operations and professionals.

The Service Desk Certification Programme

The Service Desk Certification programme is a standards-based accreditation, recognised worldwide as a trust signal for exceptional quality.

The SDI journey took over two years in total to complete. The whole of Air IT was examined during an in-depth audit, which included over 450 questions. Employees, clients, and each aspect of the business was reviewed in detail against the comprehensive SDI Service Desk Standard.

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