Air IT is delighted to have been crowned as the Best Small Enterprise Managed Service Provider (MSP) at this year’s Service Desk Institute (SDI) Awards ceremony, whilst Paige Smith came runner-up as Service Desk Manager of the Year.

The Air IT team announced as winners


IT Service & Support Awards

Organised by the SDI, the IT Service & Support Awards is an annual celebration of the achievements made by service desk teams and professionals from around the world.

One of the industry’s most prestigious awards, there were 10 esteemed accolades up for grabs on the night. This year’s black-tie ceremony took place on Tuesday 26th March as part of the SDI 2019 Conference at the Birmingham Hilton Metropole.


Best Small Enterprise Managed Service Provider 2019

The Best Small Enterprise MSP Award recognises the outstanding contribution and positive impact we have on our clients every day.

Air IT Winner Best Small MSP Banner

The judging process was tough, consisting of a comprehensive written entry, and two presentation days with the judges. After narrowly missing out on the same award last year, we are over the moon to have taken home this highly coveted title.

Best Small EMSP Winners – Air IT

It’s a fantastic achievement for Air IT to be Best Small Enterprise MSP 2019, and one of which all the team should be exceptionally proud. This category was fiercely contended with some phenomenal entries – very many congratulations and well done to all the Air IT team.

Tessa Toubridge, Chief Executive Officer at SDI

As a finalist in this category, we were offered the opportunity to produce a short video to be showcased on awards night. Of course, we jumped at the chance to have some fun and saw this as the perfect opportunity to showcase our company mascot Tech Tom’s fresh look and introduce his new side-kick, i-Tina.

Watch the extended version of our video here:





Service Desk Manager of the Year 2019 Finalist

The evening of celebrations continued as Service Delivery Manager, Paige Smith, reached the final stages in the Service Desk Manager of the Year category.

Despite being pipped to the post, getting to the final rounds of such a highly-regarded award is a fantastic achievement nonetheless. Congratulations, Paige!

Service Desk Manager of the Year Finalist – Paige Smith


We’re honoured to be named as the Best Small Enterprise MSP at this year’s IT Service & Support Awards. As one of SDI’s most esteemed awards, this achievement is a true testament to the team’s hard work, dedication and the unrivalled service we deliver to our clients.

Congratulations to Paige, a well-deserved finalist in the Service Desk Manager of the Year category. This is a fantastic accomplishment and one she should be truly proud of.

I’d also like to say a huge well done to all the runners-up and fellow winners, who made the ceremony such a memorable night. This year was an exceptionally tough one, and we couldn’t be more delighted with the outcome. Roll on next year!

James Healey, Managing Director at Air IT


SDI Conference 2019

This year’s SDI conference, which is held annually, took place across three days from Monday 25th – Wednesday 27th March. Now in its 32nd year, the event brings together service desk leaders from all over the globe to share knowledge and industry best practice.

The Air IT team was delighted to exhibit at the conference and meet delegates and fellow industry experts from all over the world.

The Air IT exhibition stand
The Air IT exhibition stand


Stay in the know

Once again, we’d like to offer our congratulations to the Air IT team and Service Delivery Manager, Paige.

If you’d like to keep up-to-date with our company updates, follow our Twitter @AirITLtd for our latest news and updates, or find out more about our IT support Nottingham and nationwide services.