IT Support Reading

IT Support Reading

Award-winning IT Support, Cyber Security Services, and Professional Services for businesses based in Reading and the Thames Valley. Whether you need fully managed IT Support, or your internal IT team could benefit from additional help, our experts will provide you with fast and reliable IT solutions tailored to your business.

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SDI 4 Star Accredited Service Desk

Certified and award-winning IT support Reading

With over 14 years experience supporting clients based in Reading and the Thames Valley, we’re ranked as one of the UK’s top IT companies. In fact, we’re the only SME-focused MSP globally to hold the prestigious business-led SDI certification. As such, our team of proactive and responsive IT specialists have the expertise to provide you with an industry-leading customer experience.

Plus, our IT and cyber security solutions are independently audited and adhere to ISO, CREST, Cyber Essentials Plus and ITIL best practices, ensuring you receive the very best in Reading IT Support.

 

 

 

How we’ll support you

Based in Reading, our IT solutions are designed to help you solve problems, boost efficiency, and achieve business goals. Below are just some of the award-winning IT services we can deliver:

Managed IT Support

Managed IT Support Reading

Rapid and dependable IT Support Reading to support your business at an affordable fixed monthly cost. We will proactively identify and solve your IT issues, preventing disruption and elevating your productivity.

Complimentary IT Support

Complementary IT Support Reading

If your internal IT team is in need of additional IT support or advice, we can help. Our team of experts, based in Reading and the Thames Valley, will integrate seamlessly with your current IT team, enhancing your capabilities and providing rapid IT support when you need it most.

Cyber security

Fully certified, advanced cyber security services and compliance support to protect your business from increasing threat.

IT Consultancy

Technology consultancy

Expert IT advice and strategic recommendations that are aligned to the unique goals, challenges, and needs of your business.

Communications

Communications

Cut costs and enhance collaboration with our best-in-class communications technology, including phone, internet connectivity, and video conferencing solutions.

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Business intelligence

Take advantage of our business intelligence services and turn your data into meaningful insights to inform decision making, accelerate success, and achieve goals.

IT Support Reading ,Marlow, Buckinghamshire

“We have been a client for over 4 years and their service is always first class. They are extremely quick at resolving any issues and will go above and beyond. I recently needed something resolving on a Friday evening, and they were able to accommodate this. A great company with a positive attitude!”

 

Tim Terry
Managing Director, Superstars, Marlow

Why work with Air IT Reading?

We don’t just solve your IT problems when they arise. We also proactively monitor your systems to identify and resolve issues before they cause disruption to your business. Plus, you’ll benefit from strategic IT consultancy, ensuring you have the right technology in place to achieve your goals.

Air IT support

A trusted local provider

Award-winning IT Support in Reading and the Thames Valley to ensure your business thrives. Whilst most issues can be solved remotely by our SDI-accredited Service Desk, you can be assured that our IT experts will also be onsite quickly if needed.

Highly skilled engineers

Our IT specialists adhere to comprehensive ongoing training and development plans. This enables them to meet their own personal career goals, as well as ensuring they’re up to date with the latest technical advancements so that you receive top quality IT support and advice.

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Cutting edge technology

We have tested and selected the very best in IT products and services, to ensure your business has the tools it needs to succeed. Plus, we invest heavily in R&D, meaning we’re always up to date with the latest technology.

SDI 4 star

Accredited customer service

On average, 98% of our customers are completely satisfied with the service we provide. Our customer experience has also been interpedently audited by the globally renowned Service Desk Institute, proving our dedication to delivering industry-leading IT support.

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Affordable fixed costs

We pride ourselves on transparent pricing with no hidden costs, meaning you can plan accordingly without worrying about nasty surprises. Plus, our IT support packages are tailored to your specific business requirements, meaning you aren’t charged for services you don’t need.

Tailored IT support Reading

With over 14 years’ experience of providing unrivalled IT support to businesses in Reading and the Thames Valley, we have the knowledge to fully understand your business and the markets you operate in. We will always prioritize your requirements to ensure our IT advice fuels business growth, solves problems, and helps you achieve your goals.

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IT support Reading FAQs

  • Why should I work with Air IT Reading?

    First and foremost, we are service-led IT specialists. Our service desk has been awarded the world renowned business-led SDI certification, making it one of the best on a global level. Our main goal is to empower your business through effective technological solutions, helping you to solve problems and achieve your goals.

     

  • Why is Air IT different to other IT Support Providers in Reading?

    At Air IT Reading, we’re dedicated to getting to know your business and its individual requirements. We offer proactive, reliable, and transparent IT support services, as well as strategic IT consultancy, helping you align your technology to your goals, needs, and challenges. Unlike other IT support providers, we do not employ call handlers, meaning you’ll always be speaking to a training and qualified member of our team. Plus, we invest in modern technology and our team benefit from regular training, meaning they’re always equipped to help you with the latest in IT and technology.

  • What type of IT support do I need?

    Do you have an internal IT team that could use an extra pairs of hands to solve IT issues efficiently or deliver a specific project? Or, do you require fully managed IT support that takes away the burden of IT, handling all your technical requirements for you? In both instances, we can help, with fully managed and flexible co-managed IT support. Additionally, consider whether you need remote or onsite support? As well as business hours or 24/7 support? Contact us today to discuss the type of support you need with one of our experts.

  • Is an IT support contract with Air IT Reading flexible?

    At Air IT Reading, we’ll tailor our IT support to your business, ensuring you get the advice you need. From the start, we’ll take the time to understand your needs so that we can align your use of technology to your business. We can tailor most elements of our service, giving you bespoke service level agreements (SLAs) and support hours. Don’t hesitate to ask, we’ll be happy to support you.

     

  • Do you offer 24/7 IT Support?

    Our standard opening hours are Monday to Friday, 9am to 5.30pm for remote and onsite IT support. However, we can be as flexible as you need us to be and arrangements can be made to support you outside of these hours as required – just ask!

    For additional peace of mind, we offer 24/7 proactive monitoring as standard. Meaning we can quickly identify and remediate any problems before they occur, ensuring your IT systems are running smoothly at all times. Additionally, if there’s an emergency, our on-call team is always on hand to help.

  • What is your average response time?

    We aim to resolve your IT issues within the same working day, but we will start working on high priority issues immediately. If required, we can provide bespoke SLAs to suit your needs, including extended hours of cover and response times. Just get in touch to find out more.

     

  • What do you specialise in?

    We have years of experience supporting businesses in Reading with predominantly Microsoft cloud-based solutions. We’re accustomed to supporting clients in a variety of industries, from financial to professional services.

     

  • Are you a Microsoft Certified Partner?

    Air IT Reading is a Microsoft Gold Partner, putting us in the top 1% of Microsoft Partners worldwide! In addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit organisations.

Get in touch

If you want to benefit from our award-winning IT support in Reading, contact our expert team today or call us on 0118 914 8800 to arrange your FREE IT audit.

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