Head office in Kent and growing into the global markets.

Neville UK PLC is the manufacturer behind the GenWare brand, known for designing innovative tabletop and catering products tailored to all types of dining establishments.

With a presence in over 40 countries, Nevilles’ dedicated teams are committed to delivering exceptional customer service while maintaining robust data protection standards.

Key Outcomes

 

The Challenge

As a family business with a 24/7 global operation, Neville UK PLC needed a security-first, technology partner capable of providing round-the-clock protection against evolving cyber threats.

Nevilles wanted to outsource their IT requirements to a trusted, knowledgeable provider who could deliver proactive support while building a reliable IT foundation. This robust structure would serve as the backbone for guiding strategic technology investments and drive long-term business success.

Neville UK PLC Exterior Building

Air IT have shown to be the best partner we could have for many years. They provide 24/7 Managed IT Support as well a variety of Cyber Security Services and their deep understanding of our infrastructure and commitment to 24/7 monitoring gives us real peace of mind that we are protected. With Air IT, we feel well and truly protected and supported. Anytime we need them, they’re there for us!

Brian Westfall
IT Manager, Neville UK PLC

Brian Westfall - Neville UK PLC

The Approach

Air IT proposed a cost-effective, proactive solution that aligned with real-world expectations and designed to support both evolving technology and long-term business growth.

To ensure Neville UK PLC stayed ahead of the curve, our teams regularly collaborated with Nevilles to build a strategic roadmap. This roadmap included upgrading hardware, migrating to Azure, and decommissioning legacy infrastructure.

As the business evolved and new threats emerged, Neville UK PLC required advanced security services capable of delivering 24/7 threat monitoring and detection. Air IT responded by conducting regular audits, reviewing infrastructure, and implementing tailored security solutions to ensure continuous protection and resilience.

The Outcome

With a partnership spanning over a decade, Neville UK PLC now benefits from Air IT’s 24/7 IT support and a secure-by-design enhanced security package. This includes services such as Managed EDR, Managed SIEM, advanced email security, threat vulnerability management, and more, each playing a critical role in helping them stay resilient against zero-day threats.

In addition, our strategic partnership is built on a shared understanding of the business’s evolving demands. This means delivering proactive account management that not only maintains regular communication, but also actively listens, understands, and prioritises Neville’s unique requirements.

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