Babington

020 4524 5431

year partnership

IT users

students

Founded in 1974, Babington Group is a nationwide training provider, offering traineeships, study programmes, apprenticeships and professional courses to students across the country.

Babington has worked with over 2,000 employers and celebrates success rates above national average, having achieved Ofsted Grade 2 and the Best Companies “Ones to Watch” 2019 accreditation.

Approx.
350

Head office in
Derby

with centres nationwide

babington.co.uk

“The automation solutions they provide have saved our team endless hours and add value to our organisation.”

Key Outcomes

Co-Managed IT Support
enhancing internal capability

Automated processes
saving time and boosting productivity

Advanced Cyber Security
with Cyber Essentials PLUS certification

Intelligent data insight
through bespoke BI dashboards and reporting

Dan Massey

Head of IT, Babington

"Babington are no strangers to working with a managed service provider and partnering with Air has proved to be a great decision. They manage all our IT Support issues, equipment handovers and IT inductions to a high standard. They also collaborate with our internal IT team on key business initiatives to boost our expertise and deliver innovation. The automation solutions they provide have saved our team endless hours and add value to our organisation by providing a more efficient and simpler end-user experience."

The Challenge

Babington were working with an existing Managed Service Provider (MSP) but felt their growing needs as an innovative, fast-paced organisation were no longer being met.

With demands for password resets increasing significantly, efficiency was being impacted across the business. The internal IT team needed a proactive partner who could deliver automation, strengthen cyber security, and provide expert support without limiting their strategic focus.

They also required guidance to meet essential cyber security standards and ensure business continuity through improved backup and disaster recovery.

Key Requirements

Proactive IT partnership

Automation solutions

Enhanced cyber security

Backup & recovery

The Outcome

We conducted a full audit and health-check of Babington’s systems, making several recommendations for improvement. We completed a refresh of equipment, deploying next-generation anti-virus and anti-spam software (Mimecast). The previous backup and data recovery (BDR) system was replaced with an industry-leading and automated solution that backs up data at regular intervals.

To combat the thousands of password reset requests received each term, our team of specialists developed and implemented a unique automation solution that enables requests to be dealt with quickly and efficiently, without manual input.In addition to this, we created a second initiative called “Classroom in a Box.” This is a full computer set up, connected to Babington’s network, that staff can access whilst teaching offsite.

Through our specialist cyber security division, Air Sec, we provide advanced information and security services to Babington and have supported them through the Cyber Essentials PLUS certification.

Babington now benefits from co-managed support adding to internal resources and driving efficiencies. Users can contact the Air IT Service Desk for any 1st Line support issues, with 2nd and 3rd Line tickets escalated back to the internal IT Manager to handle in-house. The escalation process is seamless, thanks to our leading IT service management systems and advanced ticketing capabilities.

Users can quickly request and manage support through the Air IT Service Hub, which has been specifically configured to suit Babington’s needs and ensure the IT Manager has full visibility of activities.

Our automated solutions – such as the password reset tool and Classroom in a Box – have saved countless hours for Babington, allowing the team to concentrate on strategy and Continual Service Improvement, increasing efficiency and driving ROI. Replacing the previously manual and time-consuming process with an automated BDR system has also increased efficiencies, whilst ensuring Babington is fully protected in the case of a disaster.

By partnering with Air Sec, Babington can rest assured their network, data and users are best protected from the latest vulnerabilities and threats. The Cyber Essentials PLUS certification provides assurance to their partners that the appropriat

Air IT Group now manages Babington’s procurement needs as and when required, including obtaining new laptops and PCs across multiple sites. All hardware purchased through Air is configured before being delivered to ensure a quick and easy set up for the Babington team.

Babington now benefits from Business Intelligence (BI) consultancy through our team of specialists, who have developed a bespoke BI portal. This platform gives end users access to interactive, tailored reports and dashboards, offering real-time performance insights that drive greater efficiency and productivity.

Services used