IT support and professional services that combine smart automation, self-service tools and hands-on expertise. So your teams can focus on growth, while we take care of the technology that drives it.
What makes our IT support different
We go beyond traditional IT support by building automation and self-service into everything we do, from resolving routine issues instantly to streamlining how your teams request help.
Our services cover every level of support from fully managed IT, co-managed options that extend your in-house team and expert project delivery when you need it.
You’ll have direct access to our service desk through the Air Hub, backed by dedicated account and service delivery management.
With eight offices across the country, we offer the personal touch of a local partner and the strength of a national provider.
Smart automation & self-service
We use intelligent automation to handle routine requests instantly. While our self-service tools and omni-channel support give users quick, simple ways to get help.
Nationwide coverage, local support
With eight regional offices across the UK, our teams deliver responsive, personal service wherever you’re based, backed by the resources of a nationwide network.
ITIL, ISO best practice embedded
Our processes align with ITIL and ISO standards, combining recognised frameworks with the agility and innovation of a forward-thinking technology partner.
IT Support & Professional Services
Air 360
Built for SMEs, our trademarked Air 360 solution gives you a single, fully-managed IT platform that brings together support, security, cloud and automation in one place.
Backed by real-time monitoring, self-service tools and smart automation, it ensures your teams stay productive and your infrastructure stays ahead of risks.
With Air 360 you get the simplicity of one partner, the responsiveness of a local team and the scale of a national provider ready to support you wherever you work.
Managed IT Support
Fully managed IT support services that include advice, troubleshooting, problem diagnosis and resolution.
You’ll have dedicated account and service delivery management, together with 24/7 infrastructure management & monitoring to ensure a consistent service.
There’ll be scheduled preventative maintenance and automated updates to keep your systems operating at optimal levels, real-time reporting via intuitive dashboards, and ongoing support for constant peace of mind.
Co-Managed IT Support
If you already have an internal IT team, our co-managed support gives them extra capability and capacity where it’s needed most.
We work alongside your people as an extension of your team, providing access to enterprise-grade tools, automation and expertise.
You stay in control, while we help you manage workloads, strengthen cyber security, and maintain consistent service levels – all backed by our nationwide support network.
24/7 IT Support
With a centralised UK-based service desk, supported by our 24/7 operations in Malaysia, we provide a true follow-the-sun service.
Whether you operate across time zones, support shift workers, or run business-critical services around the clock, we’ll maintain stability, security, and performance. You stay in control of your IT strategy, while we ensure consistent service levels and expert support whenever needed.
Project Delivery & Professional Services
We combine solid project governance with deep technical expertise to ensure every stage runs smoothly – on time, on budget, and with minimal disruption.
Whether you’re modernising systems or scaling up, we’ll guide you through every step with clear communication and dependable delivery.
Apple Mac IT Support
Our Mac IT Support is designed to give you the expertise, tools, and reliability your Apple environment needs to perform at its best.
Whether you want fully managed support or co-managed services that work alongside your internal IT team, we provide the flexibility to fit your business. You stay in control, while we add capacity, strengthen cybersecurity, and ensure your Mac systems run smoothly.
With enterprise-grade tools, automation, and our team of certified Apple experts, you get consistent service levels and the confidence that your technology is always in safe hands.
Co-Managed IT Support for Enterprise
If you already have an internal IT team, our co-managed support gives them extra capability and capacity where it’s needed most.
We work alongside your people as an extension of your team, providing access to enterprise-grade tools, automation and expertise.
You stay in control, while we help you manage workloads, strengthen cyber security, and maintain consistent service levels – all backed by our nationwide support network.
Always on. Always ahead.
Keep your systems performing at their best with proactive monitoring and intelligent automation that stops issues before they start.
IT Support that works the way you do
Reach us however suits you – by chat, phone, portal or app. And with quick self-service options, you can solve simple issues instantly.
Your proactive IT partner
With deep expertise and a forward-thinking approach, we help you get more from your technology every day – from stronger security to smarter performance.
Technology that grows with you
As your business expands, your IT evolves with it. Our scalable solutions keep you efficient, agile, and ready for what’s next.
Frequently asked questions
Yes, we can provide round-the-clock support for businesses that operate beyond typical office hours.
Yes, co-managed IT support allows us to collaborate with internal teams and fill gaps as needed.
We provide full project delivery and professional services, from planning to execution and handover.
Yes, Air 360 combines IT support, security, backup, and cloud services in one package.
Customer Experience Managers and Service Delivery Management work with you to ensure IT supports growth.
Yes, our nationwide presence and centralised management tools provide consistent support across all sites.
Contact us for an assessment and a tailored service package to meet your needs.
Looking for pricing?
Our support services – whether you choose Standard Support, 24/7 Support, or our all-in-one Air 360 solution, are priced on a per user, per month basis.
That means your costs scale as your team grows, with simple monthly billing and no hidden surprises.
From an expert’s perspective
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