IT support and professional services that combine smart automation, self-service tools and hands-on expertise. So your teams can focus on growth, while we take care of the technology that drives it.
What makes our IT support different
We go beyond traditional IT support by building automation and self-service into everything we do, from resolving routine issues instantly to streamlining how your teams request help.
Our services cover every level of support from fully managed IT, co-managed options that extend your in-house team and expert project delivery when you need it.
You’ll have direct access to our service desk through the Air Hub, backed by dedicated account and service delivery management.
With eight offices across the country, we offer the personal touch of a local partner and the strength of a national provider.
Smart automation & self-service
We use intelligent automation to handle routine requests instantly. While our self-service tools and omni-channel support give users quick, simple ways to get help.
Nationwide coverage, local support
With eight regional offices across the UK, our teams deliver responsive, personal service wherever you’re based, backed by the resources of a nationwide network.
ITIL, ISO best practice embedded
Our processes align with ITIL and ISO standards, combining recognised frameworks with the agility and innovation of a forward-thinking technology partner.
Support & Professional Services
Co-Managed IT Support
If you already have an internal IT team, our co-managed support gives them extra capability and capacity where it’s needed most.
We work alongside your people as an extension of your team, providing access to enterprise-grade tools, automation and expertise.
You stay in control, while we help you manage workloads, strengthen cyber security, and maintain consistent service levels – all backed by our nationwide support network.
Air 360
Built for SMEs, our trademarked Air 360 solution gives you a single, fully-managed IT platform that brings together support, security, cloud and automation in one place.
Backed by real-time monitoring, self-service tools and smart automation, it ensures your teams stay productive and your infrastructure stays ahead of risks.
With Air 360 you get the simplicity of one partner, the responsiveness of a local team and the scale of a national provider ready to support you wherever you work.
Project Delivery & Professional Services
We combine solid project governance with deep technical expertise to ensure every stage runs smoothly – on time, on budget, and with minimal disruption.
Whether you’re modernising systems or scaling up, we’ll guide you through every step with clear communication and dependable delivery.
Microsoft Power Platform
We help you unlock the power of Microsoft’s Power Platform and Business Intelligence to automate everyday processes, connect systems, and surface real-time insights.
Whether it’s reducing manual tasks, improving workflows, or creating self-service tools for your teams, we design and deliver solutions that drive efficiency and free up time.
Our in-house business intelligence specialists ensure every automation delivers measurable value for your organisation.
Always on. Always ahead.
Keep your systems performing at their best with proactive monitoring and intelligent automation that stops issues before they start.
Support that works the way you do
Reach us however suits you – by chat, phone, portal or app. And with quick self-service options, you can solve simple issues instantly.
Your proactive IT partner
With deep expertise and a forward-thinking approach, we help you get more from your technology every day – from stronger security to smarter performance.
Technology that grows with you
As your business expands, your IT evolves with it. Our scalable solutions keep you efficient, agile, and ready for what’s next.
Frequently asked questions
Yes, we can provide round-the-clock support for businesses that operate beyond typical office hours.
Yes, co-managed IT support allows us to collaborate with internal teams and fill gaps as needed.
We provide full project delivery and professional services, from planning to execution and handover.
Yes, Air 360 combines IT support, security, backup, and cloud services in one package.
Customer Experience Managers and Service Delivery Management work with you to ensure IT supports growth.
Yes, our nationwide presence and centralised management tools provide consistent support across all sites.
Contact us for an assessment and a tailored service package to meet your needs.
Looking for pricing?
Our support services – whether you choose Standard Support, 24/7 Support, or our all-in-one Air 360 solution, are priced on a per user, per month basis.
That means your costs scale as your team grows, with simple monthly billing and no hidden surprises.
From an expert’s perspective
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