Co-Managed IT Support for Businesses

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A strategic extension of your team, our Co-managed IT provides flexible, on-demand expertise tailored to your business.

Your on-demand team of experts

If you already have an internal IT team, our co-managed support gives them extra capability and capacity where it’s needed most.

With remote support, access to skilled engineers, and proactive 24/7 monitoring, we work alongside your people as an extension of your team, providing access to enterprise-grade tools, automation and expertise.

You stay in control, while we help you manage workloads, strengthen cyber security, and maintain consistent service levels – all backed by our nationwide support network.

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Co-managed IT to keep your business moving

Built to support growing IT teams

For businesses with an internal IT team that want to stay in control, but need extra capacity, specialist expertise, or support coverage to reduce pressure and scale effectively.

Flexible support where you need it most

Flexible support across first‑line to specialist escalation, proactive 24/7 monitoring, cyber security services, cloud and infrastructure support, automation and self‑service, and clear reporting.

More capacity, more control

You stay in control while gaining access to enterprise‑grade tools, automation, and specialist engineers, all backed by a nationally integrated 24/7 support capability and local service delivery.

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Royal National Institute for Deaf People

Free your strategy with Co-Managed IT

Every IT team faces pressure to do more with less, whether that’s managing day-to-day support or tackling complex projects and keeping security tight. Co-managed IT services give you the flexibility to outsource the areas you choose, while retaining control where it matters most.

No matter the need, security, monitoring, or end-user support, we’ll fill the gaps, ease the workload, and provide the expertise your business needs to stay productive and secure.

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Let us handle level 1, level 2 or level 3 support requests to free up your internal team.

Keep your business secure with enterprise-level cybersecurity solutions like Managed SIEM and Security Operations Centre, without the internal costs of building your own teams.

We’ll assist you with cloud migrations, server maintenance, and network optimisations.

Let’s simplify your data analytics into meaningful insights and actionable insights with Power BI.

Ensure your business can bounce back with data protection, backups, and rapid disaster recovery solutions.

With dedicated Air IT Group engineers available every hour of every day, expert assistance is always within reach whenever your team needs it.

Streamline everyday IT tasks with our easy-to-use portal. Log requests, track progress, and trigger time-saving automations such as onboarding, mailbox changes, and out-of-office setup.

Provided via intuitive dashboards, this gives you complete transparency at all times.

Choosing the right IT Support for your business.

Whether you are looking for a fully managed IT partner, additional capability for your in-house team, or a broader service that combines IT support with cybersecurity and cloud, our services can fit different operational models and stages of growth.

By choosing the option that best matches your business, you can improve reliability, reduce pressure on internal teams, and gain the right level of support to keep your technology aligned with your goals.

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Co-Managed IT Support

Best for organisations with an internal IT team that needs additional capacity, specialist expertise, or out-of-hours support.

As environments grow in scale or complexity, this model can transition into Enterprise IT Support, adding enterprise‑grade governance and service consistency without disrupting how your team operates.

Managed IT Support

Best for businesses that want a fully outsourced IT support partner to take primary responsibility for day-to-day IT operations. Find out more: Managed IT Support

Air 360

Best for businesses looking for a broader all-in-one service that combines IT support with cyber security and cloud services. Find out more: Air 360

John Ambler

ICT Manager, Scape Group Ltd

"Air IT Group's IT project work and ongoing IT support has been an extremely positive experience for our business. We commissioned Air to migrate, upgrade and move our network along with the added complexity of merging two businesses into a brand-new facility. The work was carried out professionally and the project ran very smoothly. Compliments from Scape staff can be no higher than “everything just worked from day one.” Our internal ICT team work in partnership with the Air IT Group engineers for all our ongoing support requirements, which is an excellent and complementary fit for us as a business. I can recommend Air wholeheartedly as an excellent IT partner."

Case Study

Scape Group

Connecting Scape Group’s network, making work easier and more efficient.

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Frequently asked questions

Unlike full outsourcing, our Co-Managed IT is built to support, not replace, your IT team. This means your decision-making remains in-house while gaining access to advanced cybersecurity, cloud management, or 24/7 monitoring. It’s a flexible option when you need to scale quickly or cover skill gaps without losing control.

Our service helps lower costs, improve security, and give you access to specialist expertise when you need it. With scalable support and continuous monitoring, your team stays protected and free to focus on strategy.

Yes. Air IT Group uses strict security controls, including encryption, multi-factor authentication, role-based access, and 24/7 monitoring. We also follow recognised standards such as ISO 27001 and Cyber Essentials Plus. Your business retains oversight, ensuring sensitive data remains protected while benefiting from our expertise.

Air IT Group’s Co-Managed IT is a partnership where your in-house IT team works alongside us as an external IT services provider. You maintain control of strategy while we provide extra support, tools, or specialist expertise. This model works well if you want to strengthen your IT capabilities without hiring additional full-time staff.

Looking for pricing?

Our support services – whether you choose Standard Support, 24/7 Support, or our all-in-one Air 360 solution, are priced on a per user, per month basis.

That means your costs scale as your team grows, with simple monthly billing and no hidden surprises.

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