Featured
Manufacturing
Mercian Labels
How we improved Mercian Labels’ resilience and business continuity through technology
Mercian Labels is an award-winning designer and manufacturer of self-adhesive labels established in 1969. Their specialities include digital labelling, 8 colour UV flexo, screen-print, high-volume variable data and barcode labels.
Led by Managing Director Dr Adrian Steele, Mercian Labels’ leadership team are committed to delivering short lead times and a high-quality service, underpinned by the company’s investment in technology.
Why they chose us
Partnering with Air IT Group, Mercian Labels now enjoys access to 24/7 IT support
Key Outcomes
IT strategy aligned
with business objectives
Proactive
Managed Support
and 24/7 system monitoring
Full server refresh
and storage solutions
with onsite and offsite backups
Managed Cyber
Security EDR packaging
& Cyber Essentials PLUS certification
Dr Adrian Steele
Managing Director, Mercian Labels
“Air IT has been pivotal in improving our resilience and our business continuity, the real additional value has come from an exciting project to deliver a much improved on-premise IT solution with multiple servers, multiple storage solutions, and onsite and offsite backups. I’ve found the working relationship to be really strong. The key part of the Mercian culture is collaboration; I feel we get that. I feel that Air IT is listening to us and undertaking positive improvements that enable us to make our IT a strength in the business.”
The Challenge
Mercian Labels is a 24/5 operation, so finding an IT supplier that could deliver on time, in full, with high levels of dependability whilst proactively supporting their infrastructure and users, was of the utmost importance.
Mercian Labels wanted to outsource their IT requirements to a reliable partner that would proactively support and steer their investment in technology. Another crucial requirement was for Mercian Labels to have a qualified engineer with access to all corporate notes and credentials which would be available 24/7.
Key Requirements
24/7 IT support
Improvements to infrastructure
Proactive partner to adapt as they grow
The Outcome
Since partnering with Air IT Group, Mercian Labels now has access to 24/7 IT support and a substantially improved on-premise IT solution with multiple servers and storage options, plus onsite and offsite backups. These have been pivotal in improving their resilience and business continuity.
A strategic partnership like this works so well because both parties understand and prioritise the demands of the business. For that reason, we listened and moved the business to a 24/7 alert monitoring system with powerful around the clock protection.
In helping the business implement and achieve their Cyber Essentials PLUS certification, they can now benefit from industry best practice cybersecurity controls and procedures to defend themselves against cyber threats.
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