Teams Talk is an all-in-one unified communications solution that allows you to make and receive external calls via your Microsoft Teams environment.

Using Direct Routing to connect Microsoft Teams to the Public Switched Telephone Network (PSTN), it brings all your business communications together in one easy to use platform. This makes it the ideal solution for remote working as calls can be handled anytime, anywhere and on any device, giving you and your employees greater flexibility and mobility.

Teams Talk

Get more from your phone system with Microsoft Teams

Air IT Teams Talk logo

Teams Talk allows you to manage and route all your business calls through your Microsoft Teams application.

Underpinned by Air IT’s Hosted VoIP solution, Teams Talk for Microsoft Teams provides all the features and functionality of a traditional business telephone system. This makes it easy and familiar to use, whilst giving you a more modern and flexible way to communicate with your customers and colleagues.

Teams Talk further expands your business telephony and the capabilities of Microsoft Teams with advanced features and functions, including PCI compliant call-recording and reporting.

Discuss Teams Talk with us today

Telephony challenges with remote working

The pandemic highlighted a significant unreadiness for remote working within many organisations. When operational requirements needed to continue beyond the office premises, businesses quickly turned to off the shelf solutions such as Microsoft Teams, which comes included as standard in Office 365 Business and Enterprise plans.

Top 10 new ms teams features

The reason why so many businesses turned to Teams is because it provides an all-in-one, ready-made solution for teamwork and collaboration, with features including:

  • Instant messaging – quickly chat and send instant messages to colleagues
  • Meetings and conferences – schedule calls, with or without video and screen sharing
  • File sharing – create, share and edit files in real-time
  • Organise and plan – manage your calendar, tasks and projects
  • Free calls to colleagues – make and receive internal calls

But whilst Microsoft Teams provides an ideal solution for internal communications, many businesses still struggled to maintain seamless communications externally due to the lack of flexibility with their existing, on-premise phone systems. To avoid a repeat of this and ensure full continuity whilst working from home, businesses must modernise their telephony with a flexible solution such as Air IT’s Hosted Voice and Teams Talk.

Microsoft Intune

Teams Talk Benefits

  • Pair with Air IT Hosted Voice – combine Teams Talk with VoIP for full flexibility and a feature-rich hybrid telephony solution
  • Everything in one place – simplify your operations with one solution for all your internal and external communication needs
  • Get more for less – because it uses Direct Routing, Teams Talk is more flexible, feature rich and competitive than a Microsoft Calling Plan
  • PCI compliant call recording – with optional call recording and reporting, Teams Talk can support all your compliance needs
  • Reduced operating costs – with free internal calls, cost effective call plans and no need for any onsite infrastructure, Teams Talk can help you save money in more ways than one
  • Simple to set up – we can help deploy Teams Talk quickly and efficiently, without needing to attend or visit site
  • Future proof your business – modernise your workforce and prepare your business for the retirement of ISDN fixed line telephony in 2025

Why choose a Microsoft Teams phone system from Air IT?

IT & Comms - Air IT support

Experts in IT, Telephony & Comms

With IT and communications all converging and sharing technologies, it makes sense to align with a partner that understands the entire field and has experience in delivering on both fronts.

Microsoft gold partner - Air IT support

Microsoft Gold Partner

We’re a Microsoft Gold Partner, which puts us in the top 1% of Microsoft Partners worldwide, so you can be sure you’re in the safest hands.

Get more for your money

We can help you save money and get more advanced features than a Microsoft Calling Plan, so it really is a win, win!

phone support

Ready, Prepared and got you covered

Think of our team as your team of trusted experts who are there for you every step of the way! From licensing and implementation, to connectivity and ongoing support – we will even port your numbers to ensure the smoothest transition and provide additional consultation to support your telephony transformation.

Simplify your operations

By choosing Teams Talk with Hosted Voice as your telephony solution, you can consolidate the number of suppliers you need to work with. This will simplify your operations because you will only need one unified solution for all your business communication and collaboration requirements.

IT Consultancy

A modern telephony service for your team

We’ll get to know your business’s specific telephony requirements, so we can understand how best to integrate a modern phone system communications strategy that meets your goals.

Award-winning comms solutions

Air IT was named MSP of the Year at the Comms Business Awards. We’re proud to demonstrate our commitment to clients and delivery of first-class comms services and solutions.

Traditional ISDN telephony is being retired imminently

With changes to the UK’s telephony infrastructure coming into force soon, businesses must modernise their business telephony before BT retires and turns off ISDN/analogue phone line connections in December 2025. 

Because Teams Talk integrates with Teams using Direct Routing and Microsoft licensing to connect calls, you can guarantee your business telephony will continue to operate effectively with PSTN now, so you don’t have to worry about it in the future.

Discuss available call plans and Teams Talk

Alternative hybrid integration with Air IT Hosted Voice technology

Hosted Voice offers so much more than a traditional phone system. It enables you to achieve an agile workforce and the ability to keep everything connected and protected in one place.

A steppingstone between a traditional analogue phone system and a modern digital phone system, Air IT’s Microsoft Teams phone system with Hosted Voice allows you to blend physical handsets and Teams only users, so employees can access calls anywhere, anytime – in the office or on the go.

Contact us for more details

Equipment to get connected

Teams Talk phone equipment

When you integrate Teams Talk with Microsoft Teams, all your users will physically need is a headset to make and receive calls.

However, we understand some businesses may still prefer to use traditional handsets which will need to be compatible with your new setup.


We can offer suitable handsets which pair with Air IT Hosted Voice. You can choose from a wide range of Teams compatible handsets, to extend the experience of Microsoft Teams to your desktop and shared devices seamlessly.

Teams Talk phone handsets

Teams Talk Teams Room video call

Teams Room Systems

Transform meeting spaces and create an immersive Microsoft Teams experience that enables your team to meet, connect and collaborate with internal and external users. Meeting attendees can speak comfortably by moving the wireless microphone around the conference table with video calling supported.

What our customers say

Bond Adams solicitors case study

Not only have Air IT exceeded our expectations in service delivery and support, they have also provided our team with essential collaboration tools such as Microsoft Teams. As well as allowing us to work remotely, this has enabled us to grow our team and expand our client base virtually which has been remarkable.


Rafique Patel
Senior Partner, Bond Adams Solicitors LLP

We only partner with the best

Book a FREE Teams Talk Demo

To learn more about using Teams Talk as your business telephony solution, please contact us and we will be more than happy to book a FREE demonstration.

Book a FREE Demo