Fighting fires?
IT problems can strike without warning, unleashing chaos and instilling fear. You and your team should be focused on high-value activities – not putting out fires. That’s why outsourcing support is crucial to keep everything running smoothly, ensuring minimal downtime, maximum uptime, and uninterrupted productivity for your organisation.
Conquer your tech nightmaresIT doesn’t need to keep you awake at night…
In today’s fast-paced digital landscape, the demands on IT infrastructure and support are greater than ever.
Whether you’re dealing with system glitches, sorting out user problems, or managing the complexities of IT setups, the pressure can feel overwhelming. And with limited resources and not enough skilled staff, the situation gets even tougher.
By teaming up with a proactive IT support partner, you can confront these challenges head-on. This forward-thinking approach prevents issues, fosters growth, and enhances emergency readiness.
Managed support
A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT support partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, so you can just focus on your commercial goals.
![]Industry leading partnerships Air IT support](https://www.airit.co.uk/wp-content/uploads/2018/09/industry-leading-partnerships.svg)
Co-managed support
Whether it’s managing 1st line support or providing 3rd line expertise to augment your existing team, we collaborate closely with you. Opting for co-managed support integrates our expertise seamlessly and eliminates the burden of IT management tool costs, offering access to essential systems without extra expense.
24/7 support
Ideal for businesses operating beyond traditional 9am-5pm hours or with overseas sites, our ‘follow-the-sun’ support desk operates globally, ensuring continuous availability. Our support engineers seamlessly cover time-zone shifts with clear overlap, guaranteeing no support request goes unanswered.
IT consultancy
Need a second opinion before you make any big changes? From ad-hoc, helpful advice to a fully managed design and implementation, we’re happy to provide as much or as little help as you need, with our tailored IT consulting services.
Don’t just take our word for it…
Why Air IT?
Working to ISO and ITIL aligned processes, we use leading-edge systems and tools to deliver world-class IT. As well as being a Microsoft Solutions Partner with a 4-star SDI accredited in-house service desk, we’re ranked within the top three managed service providers in the UK.
Fixed costs & no hidden fees
Strategic account management
Service desk manager
World-class service
Your local IT experts
Discounted additional services
A smooth transition to Air IT
We appreciate that the transition between IT providers can often be challenging. To alleviate concern we have designed a comprehensive onboarding process. Whatever your situation, the transition will be smooth and seamless, ensuring no disruption to your operation.
FAQ’s
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What are the standard hours of cover for managed IT support?
Our standard coverage operates between 8:00 am to 6:00 pm (GMT/BST) Monday to Friday. However, we’re flexible and can tailor a solution that fits your business needs, whether it’s standard hours, extended coverage, or a fully operational 24/7, 365-day service.
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How much does managed IT support cost?
The cost of outsourcing IT can vary but factors to consider include type of service, company size and the level of expertise you require. Our managed IT support is priced on a cost per user, per month basis.
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Why should I consider managed IT support?
- Cost efficiency – reducing operational costs for hiring, training and maintaining staff
- Expertise – a requirement for specialist skills that you don’t have access to in-house
- Scalability – easier to scale the IT side of the business without the fixed costs
- 24/7 support – You may have multiple locations across different time zones that you need to cover
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Do you offer Mac support?
Yes! Here at Air IT, we can offer IT support for Mac users, virtually and onsite. We’ll ensure all your systems are monitored and maintained, increasing operational efficiency and helping you to get the most out of your technology.
Rest easy with reliable support
Take control of your IT challenges and sleep soundly with our expert support and unrivalled cyber security.
Conquer your tech nightmares
Conquer your tech nightmares...
