Our expert staff have years of experience providing managed IT support and services to businesses in and around Birmingham. We pride ourselves on going above and beyond for our customers, and improving your IT infrastructure so you can focus on what you do best.
Highly accredited and experienced, we partner with industry-leading companies such as Microsoft, Dell and HP in order to provide the best IT support solutions available today. Technology is mission-critical for all businesses so you shouldn’t feel like you are working against it – your IT systems should be making your job easier.
As a local business, we understand Birmingham-based business’s IT needs and uses. With this local knowledge we can guide and inform your business IT decisions ensuring you get the best technology to unlock the potential in your people and information.
I need better IT support
We provide IT support and IT services for your entire IT infrastructure, giving you a single point of contact for all your IT requirements. We consult, plan and implement effective IT solutions and can supply all your hardware, software, cloud services and support at very competitive prices.
I need to be more productive
Heightened security, flexibility and connectivity – cloud computing has a lot to offer the modern business. Developing your cloud solution and carrying out the migration of part or all of your IT infrastructure is a testing and complex process with inherent risks. Find out how we can help you make the move.
I need to change my IT provider
Changing IT providers can often be a difficult decision to make. Whether you are considering switching from your existing provider or freeing up in-house IT resource, finding the right partner you can trust to ensure your IT is productive and protected can make a big difference to your success.
I need to improve IT security
Securing your IT systems and data is essential with today’s evolving cyber threats. We can help you ensure your sensitive data and entire IT infrastructure is protected from the possibility of loss, theft, damage, hacking or infection. Find out how we can help safeguard your business with our managed cyber security services.
Make IT Support work for your business.
We can act as your dedicated IT department or provide additional support for your existing team, getting to know your business inside and out.
Certified by the Service Desk Institute
Our friendly team provide customer service that’s second to none – we’re passionate about our customer-led approach to business IT support. Furthermore, we’re proud to be one of only a few companies and the only MSP to currently hold a 4-star SDI accreditation worldwide.
Support tailored to you
We help countless businesses throughout Birmingham with our fully managed IT support packages. With your business needs and objectives in mind, we can help devise a forward-thinking plan for your IT infrastructure. Or, if you already have an in-house team, we can provide additional IT support to help you keep up with demand.
Fully trained staff
We champion professional development, encouraging our employees to continue expanding their skillsets and complete new certifications. So, you can relax in the knowledge that your IT is being looked after by professionals with the credentials to prove it. Our friendly team have experience in a variety of fields in IT, communications and security.
We use cutting-edge IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools to maximise your productivity and the reliability of your systems. This means that flagged problems will be prioritised and dealt with promptly, often without you even realising.
No extra costs
Because we tailor our IT support packages for each individual business, you only ever pay for what you need. Thanks to transparent costs and a fixed fee pricing model, you can plan your finances without worrying about unexpected costs.
Local to you
Our Birmingham team are based at Birmingham Business Park, with easy access to the city centre as well as the wider region. While we can remediate most issues remotely via our Service Desk, our expert engineers can be onsite quickly if necessary to provide a quick and efficient resolution.
Where to find us
Our office can be found at 6260 Bishops Court on Birmingham Business Park – we’re perfectly positioned to serve clients throughout the West Midlands and beyond.
We are proud to be a Patron of the Greater Birmingham Chambers of Commerce, a leading business support organisation that allows members to network and establish relationships with Birmingham businesses.
After being a member for several years, we joined the top tier of membership and became patrons which means we can help shape policy, get involved with representation activities and help even more businesses understand the critical role of technology within their organisation.
IT support FAQs
Why should I work with Air IT Birmingham?
While we are technology-driven, we are service-led and our core goal is to assist your business with digital transformation via IT and communications. Whether you want complete management of your infrastructure and users, or you want us to collaborate with your in-house IT team, Air IT Birmingham offers a fully managed solution for all your supply, installation, and support needs. Contact us today for a free IT audit or to arrange a no-obligation consultation with our specialists.
Why is Air IT different to other IT Support Providers in Birmingham?
At Air IT Birmingham, we understand your IT and communications are essential, so the support and services we deliver need to help you run your organisation in a protected, trustworthy, and cost-effective way. Unlike other IT support providers, we do not employ call handlers and we do not do technical jargon. We invest in modern systems, tools, and implement technical training for our teams. This means you will always speak to a welcoming and fully certified member of our in-house service desk team who will aim to resolve your problem straight away and with minimum interruption.
What type of IT support do I need?
Deciding what type of IT support you need depends on your present set up and resource. Do you have an internal IT team that needs additional support, or do you require all your technical needs to be outsourced? When do you most likely require support? Do you operate Monday to Friday, weekends or outside of regular business hours? Do you need remote or onsite IT support? All these queries will help you determine which IT provider can best meet your challenges. At Air IT Birmingham, we specialise in supporting a wide range of clients with individual requirements, from SMEs to internal IT teams across a wide range of sectors. Find out more in our client case studies.
Is an IT support contract with Air IT Birmingham flexible?
At Air IT Birmingham, we tailor our service to you, to ensure you get the IT support you need. From the start, it’s our objective to understand your precise needs so we can tailor our services to your individual requirements. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services and tailor any element, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to support you.
Do you offer 24/7 IT Support?
When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 9am to 5.30pm, for remote and onsite IT support. However, arrangements can be made to support you outside of these hours as required – just ask and we’ll be happy to discuss how we can tailor a solution for your specific needs.
For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.
What is your average response time?
Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But normally, we aim to act and resolve your problems within the same working day.
If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply get in touch to discuss.
What do you specialise in?
Providing managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond, it has an enviable track record in the sport and recreation sector
At Air IT Birmingham, we specialise in providing managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond. With an enviable track record in the sport and recreation sector, we have partnered with the Sports and Recreation Alliance to deliver IT support to the sports clubs, organisations, and governing bodies right across the UK. Contact us to learn what our team can do to support your business technology needs.
Are you a Microsoft Certified Partner?
Air IT Birmingham is a Microsoft Gold Partner, putting us in the top 1% of Microsoft Partners worldwide! In addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector.
Can we visit your Birmingham office if we have a problem?
Our offices are conveniently located at Birmingham Business Park, enabling us to provide a local service and onsite support for businesses in Birmingham and the surrounding areas.
You’ll always be given a warm welcome at our offices, but when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible. As well as supporting businesses in and around the West Midlands, our offices up and down the UK mean we’re not limited to just one region.