Managed IT support for SMEs

Our customers are our number one priority and we strive to deliver a service experience that’s second to none.

We’ll become your expert team and strategic IT support partner – essential for any business that wants to succeed.

We know IT is critical for commercial success – but we also know that for small and medium businesses maintaining it can be expensive. That’s why we’ll help to keep your costs down, without compromising on quality or reliability.

Our unrivalled IT support services help business of all shapes and sizes, as well as internal teams. We’ll ensure all your systems are up and running, increasing operational efficiency and helping you to get the most out of your technology.

 

Award-winning Business IT Support

SDI 4-star rating

 

 

 

Microsoft Solutions Partner

Working to ISO and ITIL aligned processes and SDI best practice, we use leading-edge systems and tools to deliver world-class IT support to SMEs and internal IT teams.

As well as being a Microsoft Solutions Partner with a 4-star SDI accredited in-house service desk, we’re ranked within the top three managed service providers in the UK and have been independently ranked as one of the most progressive MSPs around the world.

With offices across the UK, we can offer remote and onsite IT support both locally and nationwide with our dedicated teams based in Nottingham, Birmingham, Oxford, Cheshire, London, Uttoxeter and Kent.

All of your needs and technology covered

Our managed IT support services will maintain and manage your IT infrastructure, and support your staff for a fixed monthly fee.

From general advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed IT support services and straightforward Service Level Agreements (SLA’s). We’ll take complete responsibility of your technology providing a comprehensive level of support including:

  • Inclusive remote service desk support by telephone, email and the Air IT Service Hub portal
  • Dedicated account management and ongoing strategic support with Quarterly Business Reviews
  • Service delivery management to continually improve end-user experience and drive efficiencies
  • 24/7 infrastructure management & monitoring, for a consistent service with no disruption
  • Scheduled preventative maintenance to ensure your systems are running at optimal levels
  • Automated updates & patch management for Windows OS
  • Third-party supplier management for any technology that is not provided by us
  • Asset & licencing management to keep on top of your IT estate
  • Real-time reporting via intuitive dashboards, giving you complete transparency at all times
  • Optional reactive desk-side support and scheduled onsite visits
  • Around-the-clock support, providing peace of mind when you need it most
  • Regular invites to webinars and events to keep you up to date with emerging technologies

6 signs e-book image

eBook: 6 Signs It’s Time to Switch IT Provider

  • What are the key signs of a poor IT Support Provider?
  • What settling for underperforming IT Support can do to your business
  • How to recognise a good, trustworthy IT Support partner
  • What you should be looking out for in an IT Support Provider

Download the ebook

Who we serve

We not only provide outstanding IT Support, we assume the role of a strategic IT partner for many small, medium and large sized businesses.

From local to national organisations, we support a wide range of sectors and all environments including Windows and Mac.

Find out more

IT Support bolt on’s for SMEs & in-house teams

24-hr security

24/7 support

Ideal for businesses operating beyond traditional 9am-5pm hours or with overseas sites, our ‘follow-the-sun’ support desk operates globally, ensuring continuous availability. Our support engineers seamlessly cover time-zone shifts with clear overlap, guaranteeing no support request goes unanswered.

View 24/7 IT support

Onsite IT Support Add-On

In addition to unlimited remote IT support from our in-house Service Desk, this package includes unlimited onsite engineering time. Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.

Learn more about onsite IT support

IT support people working at desks wearing black shirts

People-first culture

Our people are our most important asset. Not only are they passionate about great customer service (which they always deliver with a smile), our expert technicians are first-class at what they do. As well as being a Microsoft Gold Partner, we’re fully trained and accredited in all the latest technologies, enabling us to support you across a wide range of IT environments.

Who we’ve helped with IT Support

Don’t just take our word for it…

 

Why work with us

World Class Service

World-class customer service

Whilst we work in line with our contractual SLAs, what we really measure ourselves against is our High Five XLAs. These exceed industry best benchmarks to deliver world-class service. You’ll always speak to a highly skilled engineer who will deal with your issue straight away and aim for a first-touch fix.

Air IT support Sales

Account management

At Air IT we aim to provide a truly strategic partnership. Your account manager ensures you’re getting the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.

SDI 4 star

4-star SDI certified service desk

Our mature in-house service desk has achieved the prestigious 4-star SDI (Service Desk Institute) certification, and are currently the only MSP globally to be certified at this level. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.

Tailored support

We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.

Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

IT solutions

Best of breed solutions

During the tendering and onboarding process we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long-term success.

Did you know we offer Mac Support?

As one of the few MSP’s that have 25+ years’ experience with Mac IT Support, you can trust us to keep your Apple infrastructure well protected, up to date, and running smoothly. Find out about our Mac product offering and about businesses that trust us with their Mac related software/hardware.

View our Dedicated Mac Support Page

Macbook, Pc and ipad with mac webpage.

We’re an award winning MSP

Winner, #5 in EMEA

Channel Futures MSP 501

#1 MSP in the UK

Cloudtango MSP Select UK 2023 Winner

Winner, Technical Excellence Partner of the Year

Mimecast Partner Award, UKI FY23

Air IT Support Worker sat at desk in office

Continual service improvement

It’s incredibly important for us to keep learning and adapting to refine and continually improve our processes and services. We place a lot of focus on training and accreditation, with a great programme for the development of our staff. This ensures we’re always equipped with the expert skills and knowledge our clients need.

High Five

How we performed in May 2024

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Local managed IT support

With offices across the UK, we pride ourselves on delivering a local service, with national coverage through our regional offices and Group brands. Whether you need support for multiple sites or a single location, we’ve got you covered.

Find an Air IT Group office near you

IT Support FAQ’s

  • What is the difference between IT support services and IT solutions?

    IT support services are a team of technical experts that support, maintain and monitor your business over a contractual length of time. IT solutions design, install and implement systems, usually undertaken on a project based/short-term contract.

  • What services come under IT support?

    Common services that sit under IT support for businesses include:

    • Managed/Remote Support
    • Cyber Security
    • Cloud Services
    • Connectivity
    • Backup Storage and Solutions
    • System Monitoring
    • Email Services/Management
    • Disaster Recovery
    • Business Continuity
  • What does IT Support do?

    Common tasks within an IT support structure include resolving technical issues, troubleshooting user problems and generally ensuring that your business runs smoothly without any technical problems. Work can be completed face-to-face or over the phone where an IT technician can connect remotely to a device to complete a task or resolve a problem.

  • What is IT Support?

    IT Support service provides help and support to individuals or businesses with technology issues. These can include installing and configuring software, hardware, networks, and devices, and solving technical issues as they arise, providing a 24/7 IT support service. This type of service can be done in-house, by an internal team, or outsourced to a Managed Service Provider.

We only partner with the best

Get a FREE consultation

Contact us to discuss your needs further by calling 0203 089 3436 to speak to an Air IT specialist.

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