IT Support | Onsite & Remote IT Support

Award-winning IT support

Working to ISO and ITIL aligned processes and SDI best practice, we use leading-edge systems and tools to deliver world-class IT support to SMEs and internal IT teams.

With a 4-star SDI accredited in-house service desk, we’re ranked within the top three managed service providers in the UK and have been independently ranked as one of the most progressive MSPs around the world.

With 9 offices across the UK, we can offer remote and onsite IT support in Nottingham, Birmingham, Coventry, Oxford, Manchester, London, Uttoxeter, Reading and Kent.

IT Support for SMEs & in-house teams

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT support partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, both remotely and onsite, so you can just focus on your commercial goals.

Discover managed IT support

Complementary IT Support

If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our complementary IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.

Learn more about complementary IT support

IT support people working at desks wearing black shirts

People-first culture

Our people are our most important asset. Not only are they passionate about great customer service (which they always deliver with a smile), our expert technicians are first-class at what they do. As well as being a Microsoft Gold Partner, we’re fully trained and accredited in all the latest technologies, enabling us to support you across a wide range of IT environments.

Who we’ve helped with IT Support

Browne Jacobson LLP

Outsourced Service Desk Services for Leading Law Firm

Scape Group

Air IT builds a better network for Scape Group

View more case studies

Why work with us

4-star SDI certified service desk

Our mature in-house service desk has achieved the prestigious 4-star SDI (Service Desk Institute) certification, and are currently the only MSP globally to be certified at this level. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.

World-class service

We work to Golden KPIs that exceed industry best benchmarks to deliver world-class service. We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will deal with your issue straight away focusing on first-touch fix.

Tailored support

We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Air IT Support Worker sat at desk in office

Continual service improvement

It’s incredibly important for us to keep learning and adapting to refine and continually improve our processes and services. We place a lot of focus on training and accreditation, with a great programme for the development of our staff. This ensures we’re always equipped with the expert skills and knowledge our clients need.