Mac Support

As your expert Mac infrastructure team and strategic IT support partner – we’ll help your business succeed using technology to its fullest potential.

Your business is our number one priority and we strive to deliver a service experience that’s second to none.

We’ll help you keep costs down, without compromising on quality or reliability, because we know IT is critical for commercial success, and that for small and medium businesses maintaining it can be expensive.

Here at Air IT, we can offer IT support for Mac users, virtually and onsite. As a UK wide MSP provider with a local reach, we can be your trusted support for your Mac powered business.

We’ll ensure all your systems are monitored and maintained, increasing operational efficiency and helping you to get the most out of your technology.

• A dedicated Mac support team with over 30+ years experience supporting Mac IT infrastructure, Air IT are able to deliver expert advice and IT solutions promptly
• Inclusive remote service desk support by telephone, email and the Air IT Service Hub portal
• Dedicated account management and ongoing strategic support with Quarterly Business Reviews
• Service delivery management to continually improve end-user experience and drive efficiencies
• 24/7 infrastructure management & monitoring, for a consistent service with minimal disruption
• Scheduled preventative maintenance to ensure your systems are running at optimal levels
• Automated updates & patch management for MacOS and iOS devices, to ensure constant monitoring, security, and automation
• Business class Security add-ons including Cisco Umbrella DNS Filtering and more

• Third-party supplier management for any technology that is not provided by us
• Asset & licensing management to keep on top of your IT estate
• Real-time reporting via intuitive dashboards, giving you complete transparency at all times
• Optional reactive desk-side support and scheduled onsite visits
• Around-the-clock emergency support, providing peace of mind when you need it most (chargeable)
• Regular invites to webinars and events to keep you up to date with emerging technologies
• Installations on Mac – Microsoft Office 365, Adobe Creative Cloud and many more business standard Mac applications
• Access Enterprise Class EDR, Intrusion Protection System and more

• Device Management, Monitoring and Patching
• Applications purchased and managed via Apple Business Manager and Apple School Manager
• Zero Touch deployment for fast and efficient end-user setup
• We’re a Microsoft Gold partner providing the best in class Microsoft 365 services and support

• Adobe Creative Cloud support
• Enterprise Class EDR, Intrusion Protection System and more
• Business class security add-ons including Cisco Umbrella DNS Filtering and more
• Remote management of devices through the Cloud

Through our 4-star SDI accredited service desk, we’ll take responsibility for your entire Mac IT infrastructure, including all types of technology and all of your end users.

We’ll ensure all your systems and staff are up and running, helping you get the most out of your technology so you can focus on your commercial success.