Why should I work with Air IT London?

We are a service-led organisation driven to help your business succeed with award-winning and independently audited IT services, cyber security, and technology consulting. Whether you want fully managed IT support, or your internal IT team need some extra support, we’re on hand to help you achieve your goals. Read our case studies to hear what our customers have to say.

Why is Air IT different to other IT Support Providers in London?

We don’t just offer support when IT issues arise. Instead, we will proactively monitor your systems, meaning we can identify and resolve issues before they’ve caused disruption to your business, saving you time and making your team more productive. Plus, we offer strategic technology consultancy, whereby we establish a three-year IT roadmap, outlining how technology will help you achieve your goals.

What type of IT support do I need?

The IT support you need will depend on your current IT setup and resource. Do you have an internal IT team that needs additional support? If so, you’ll be best suited to our complementary IT support offering, whereby our IT engineers will work alongside your existing IT team to help you reach your goals. On the other hand, if you want all of your technical needs to be outsourced, we can fully manage your IT set up for you. Equally, it’s important to think about whether you operate Monday to Friday, weekends, or outside regular business hours? Do you need remote or onsite IT support? At Air IT London, we support a wide range of clients with individual requirements, from SMEs to internal IT teams across a range of sectors. Contact us now to speak to an expert and find out how we can help you.

Is an IT support contract with Air IT London flexible?

At Air IT London, we tailor our service to you, to ensure you get the IT support you need. From the start, we take the time to understand your precise needs so we can tailor our services to your individual requirements. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to support you.

Do you offer 24/7 IT Support?

When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 9am to 5.30pm, for remote and onsite IT support. However, arrangements can be made to support you outside of these hours as required – just ask and we’ll be happy to discuss how we can tailor a solution for your specific needs. For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.

What is your average response time?

Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But normally, we aim to act and resolve your problems within the same working day. If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply get in touch to discuss.

What do you specialise in?

We have over 20 years experience supporting businesses in London and the surrounding areas. We also have other offices located across the UK, meaning we’re never far away if you have multiple different office locations. Predominantly, we provide Microsoft cloud-based solutions to SME clients in London and beyond, with most of our London clients working in the financial, property, and professional services industries. This means we have the expertise to deliver impeccable IT support and ensure you’re adhering to relevant compliance regulations.

Are you a Microsoft Certified Partner?

Air IT London is a Microsoft Gold Partner, putting us in the top 1% of Microsoft Partners worldwide! In addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit organisations.

Can we visit your London office if we have a problem?

Our offices are conveniently located in central London, meaning we can offer rapid onsite IT support to your London business if you need it. You’ll always be given a warm welcome at our offices, but when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible. As well as supporting businesses in and around London, our offices up and down the UK mean we’re not limited to just one region.

IT Support London | IT Services London

We’re pleased to provide world-class IT services and award-winning support to businesses across London and the UK.

With a 4-star Service Desk Institute (SDI) certified Service Desk, our knowledgeable and highly qualified team of IT support specialists are totally dedicated in supporting you, your team and your business.

As every company is unique, our IT service and support packages are always tailored to suit your demands. From full management of IT systems and users, to additional support for your in-house IT manager, we’ll provide a range of comprehensive services that will enable you to take your business to the next level.

Highly accredited and multi award-winning, we’re very proud to be independently ranked as a leading UK managed service provider (MSP).

Managed Cyber Security

We offer two comprehensive managed cyber security packages offering advanced 360° protection from the latest threats and vulnerabilities, be they malicious or accidental.

Discover managed cyber security

IT Support London

Rapid and effective IT Support from our team of friendly experts, 24/7, 365 days a year. Based in the City of London, Air IT London are proud to provide service London based businesses

Discover more

Complementary IT Support

If you already have an internal IT team but you need more support to keep up with demand, our friendly service desk engineers are on hand to ensure end users are supported as quickly as possible. Alternatively, maybe you need a second opinion on strategy or a big project, in which case our certified IT professionals can share knowledge gained over years of experience.

Learn more about complementary IT support

IT Consultancy London

Need a second opinion before you make any big changes? Our seamless, five-step process can help. We’ll tailor our level of consultancy to suit your needs, from ad-hoc advice to a fully-managed implementation.

Learn about our IT consultancy

Expert, fast, and reliable IT Support tailored to your London business

Whether you need onsite or remote IT Support, we’re here to help transform your small to medium sized business or internal IT team.

With over 20 years’ experience in London IT Support, we have the expertise to deliver industry leading IT services to businesses with 10-250+ employees.

First and foremost, we invest time in learning about your business and its requirements, enabling us to provide tailored IT Support for all your business needs.

Get In Touch

We help businesses in London and the South East achieve success through technology

If you need fully outsourced IT support or a few extra pairs of hands to get your internal IT projects over the line, we’ll act as your strategic business partner and find the support package that suits you.

Rest assure your business is monitored 24/7 by our advanced, proactive monitoring tools

98% of our clients are completely satisfied with our rapid, reliable and expert service.

10 Minutes is all it takes our engineers to respond to your IT issues

Co-managed IT Support London

If you already have an internal IT team but need some more support or advice, we’re here to help. We offer a range of flexible options, so you can choose a co-managed IT solution that works for your business.

Our friendly and experienced IT engineers will work alongside your IT department, providing anything from day-to-day helpdesk services to IT project support.

Find out more

Why work with us?

When it comes to business IT support, we don’t sit around and wait for something to go wrong before we fix it. We take a proactive approach, forming IT strategies for businesses based on their needs.

A team of experts based-in London

Situated close to the City of London and Central London, we’re ideally placed to support businesses across London and the surrounding boroughs of the capital. Whilst most issues can be solved remotely, it’s good to know we’re close by to support you onsite if necessary.

Fully Certified and Experienced Team

All our team are fully trained and accredited, with years of experience and knowledge. Plus, we’re verified by independent auditors, including ISO, Cyber Essentials Plus, and CREST, as well as holding the prestigious 4-star SDI certification.

Trusted Cyber Security Solutions

Since the pandemic, cybercrime has increased dramatically. But don’t worry, our concise cyber security solutions take the stress away from protecting your business, as well as making cyber security easy to understand.

Tailored IT Support London

Our IT Support isn’t one size fits all. We invest time in learning about your business, as well as it’s unique challenges, goals, and needs. As such, you receive bespoke IT consultancy that’s truly aligned to your business and industry.

Industry Leading Tools and Systems

We’ve invested in best-in-class IT and cyber security systems, allowing us to provide you with market-leading IT Support. Plus, we boast a variety of established relationships with world-renowned vendors, meaning you benefit from expert knowledge and competitive pricing.

Proactive Approach

Not only do we solve your IT issues quickly and effectively, we also proactively monitor your systems to prevent IT issues from occurring in the first place. Our proactive approach means we can often identify and resolve IT problems before they disrupt your business, fuelling the productivity of your team.

Our services include:

Cyber Security Solutions

Protect your business from the increasing threat of cyber-attack with expert antivirus, email security, compliance support and more.

IT Support London

Rapid and effective IT Support from our team of friendly experts, 24/7, 365 days a year. Based in the City of London, Air IT London are proud to provide service London based businesses

Discover more

IT Consultancy

Strategic technological recommendations that align your IT setup to your unique goals, challenges, and needs.

Cloud Computing

Cloud solutions give your business the flexibility to operate as usual from anywhere, at any time, providing you have a stable internet connection.

Communications

Our streamlined business communication solutions will help you cut costs and boost productivity.

See our comms solutions

Backup and Disaster Recovery

Safeguard your business so that if disaster did occur, your team could continue to work as normal without impacting your productivity and reputation.

How to find us

Our offices are in central London, in the City, ideally located to enable us to respond quickly to the IT support needs of London’s top businesses in and around the capital and the South East region.

We’re an award winning IT support company

#1 MSP in the UK

Cloudtango MSP50 UK 2021

Winner – UK IT Industry Awards 2021

Services Company of the Year

Winner, Britain’s Top 50 Managed IT Companies

50 Best Managed IT Companies

See more of our awards

IT support London FAQs

Why should I work with Air IT London?

We are a service-led organisation driven to help your business succeed with award-winning and independently audited IT services, cyber security, and technology consulting. Whether you want fully managed IT support, or your internal IT team need some extra support, we’re on hand to help you achieve your goals. Read our case studies to hear what our customers have to say.
Why is Air IT different to other IT Support Providers in London?

We don’t just offer support when IT issues arise. Instead, we will proactively monitor your systems, meaning we can identify and resolve issues before they’ve caused disruption to your business, saving you time and making your team more productive. Plus, we offer strategic technology consultancy, whereby we establish a three-year IT roadmap, outlining how technology will help you achieve your goals.
What type of IT support do I need?

The IT support you need will depend on your current IT setup and resource. Do you have an internal IT team that needs additional support? If so, you’ll be best suited to our complementary IT support offering, whereby our IT engineers will work alongside your existing IT team to help you reach your goals. On the other hand, if you want all of your technical needs to be outsourced, we can fully manage your IT set up for you. Equally, it’s important to think about whether you operate Monday to Friday, weekends, or outside regular business hours? Do you need remote or onsite IT support? At Air IT London, we support a wide range of clients with individual requirements, from SMEs to internal IT teams across a range of sectors. Contact us now to speak to an expert and find out how we can help you.
Is an IT support contract with Air IT London flexible?

At Air IT London, we tailor our service to you, to ensure you get the IT support you need. From the start, we take the time to understand your precise needs so we can tailor our services to your individual requirements. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to support you.
Do you offer 24/7 IT Support?

When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 9am to 5.30pm, for remote and onsite IT support. However, arrangements can be made to support you outside of these hours as required – just ask and we’ll be happy to discuss how we can tailor a solution for your specific needs.

For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.
What is your average response time?

Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But normally, we aim to act and resolve your problems within the same working day.

If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply get in touch to discuss.
What do you specialise in?

We have over 20 years experience supporting businesses in London and the surrounding areas. We also have other offices located across the UK, meaning we’re never far away if you have multiple different office locations.

Predominantly, we provide Microsoft cloud-based solutions to SME clients in London and beyond, with most of our London clients working in the financial, property, and professional services industries. This means we have the expertise to deliver impeccable IT support and ensure you’re adhering to relevant compliance regulations.
Are you a Microsoft Certified Partner?

Air IT London is a Microsoft Gold Partner, putting us in the top 1% of Microsoft Partners worldwide! In addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit organisations.
Can we visit your London office if we have a problem?

Our offices are conveniently located in central London, meaning we can offer rapid onsite IT support to your London business if you need it.

You’ll always be given a warm welcome at our offices, but when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible. As well as supporting businesses in and around London, our offices up and down the UK mean we’re not limited to just one region.

Service Delivery KPIs

How we performed in March 2022

0

Service Desk Tickets Opened

0

Service Desk Tickets Resolved

0 %

Same Day Resolution

0 %

SLAs Met

0 %

Customer Satisfaction

Discover more

We only partner with the best

We partner with industry-leading vendors so we can bring you the latest technological innovations to help drive transformation and improvement.

Arrange a FREE IT Audit

Book your free IT audit below or call us on 0207 1010 544 to speak to an expert and find out how we can help you achieve your IT support London goals.

Book a FREE audit today