24/7 IT Support Service on a Global Scale

Air IT’s 24/7 IT support service takes pride in working in strategic partnership with each individual organisation, ensuring we understand it’s business goals and the infrastructure.

This allows us to deliver an efficient and highly-valued, round-the-clock service.

With the rising challenges of business costs paired with fast-paced technology, we understand the increasing demand for a scalable IT support solution. That’s why our true, follow-the-sun, 24/7 IT support offering facilitates a wide variety of organisations.

Whether you have a global footprint or a 24-hour operation, our service desk will be your first point of contact for any and all IT issues.

Our services don’t stop there, our 24/7 IT support service packages are designed to be scalable, ensuring that each business receives the support they need at a predictable monthly cost.

 

The 24/7 Air IT Service Hub

With our 247 offering, your business will have full access to our Service Hub, giving your business direct access to our Service Desk team, making it a quick, easy and efficient way to request support, 24 hours a day, 7 days a week, 365 days a year.

  • Report, request and manage support tickets
  • Receive pop up alerts straight to your desktop
  • Access anywhere, anytime
  • Upskill with our Knowledge Base
  • Customised to your business

Air IT Office in Kuala Lumpur, Malaysia

Global Remote IT Support Coverage

With engineers located in the Netherlands, USA, Malaysia and Australia, Air IT can deliver a true, follow-the-sun, 24/7 IT support operation to businesses around the world. We certify each engineer with regular one-to-one training, ensuring they are an extension of the UK team and working as One Air IT.

The all-in-one technology set-up

Ensure that your IT environment is fully taken care of with our Managed 24/7 IT Support service.

With Air IT, your organisation will receive a full 24/7 IT support service, including 24/7 Network operations, technical support and guidance, and dedicated account management. This ensures that your organisation is set-up to tackle any IT problems head on.

  • 24/7 remote service desk support by telephone, email and the Air IT Service Hub portal
  • Proactive 24/7 network monitoring and management for a consistent and proactive service with minimal disruption
  • Dedicated account management and ongoing strategic support with Quarterly Strategic Reviews
  • Full access to our Air IT Service Hub making it a quick, easy and efficient way to request support from us and manage your account
  • Scheduled change & patch management to ensure all devices are up-to-date
  • Asset & licencing management to keep on top of your IT estate
  • Third-party supplier management for a streamlined service
  • Real-time reporting via intuitive dashboards
  • Continuous Service Improvement for a better end-user experience

Why Choose Air IT

24-hr security

Follow-the-Sun, 24/7 IT Support

Our IT support desk operates 24/7 from various locations across the globe, including the UK, USA, Malaysia and Australia. All engineers are overseen by management to ensure that an efficient time-zone shift cover is set with a clear overlap, leaving no support request to go un-investigated.

Air BI Business Insights Pro logo

24/7 Monitoring & Management

As part of our 24/7 IT support service, we can provide proactive 24/7 monitoring of your network infrastructure and key systems. This ensures that any problems are detected and resolved before it can impact your business.

]Industry leading partnerships Air IT support

Strategic IT Partnership

We provide strategic guidance that aligns your investment with the best technology to support your long-term business goals – no matter how much they change over time.

Fully Certified and Experienced Team

All our team are fully trained and accredited, with years of experience and knowledge. Plus, we’re verified by independent auditors, including ISO, Cyber Essentials Plus, and CREST.

Best-of-breed security systems & tools icon

Industry Leading Tools and Systems

We’ve invested in best-in-class IT and cyber security systems, allowing us to provide you with market-leading IT Support. Plus, we boast a variety of established relationships with world-renowned vendors, meaning you benefit from expert knowledge and competitive pricing.

quality and service

Streamlined IT Service

Air IT offer a wide range of IT and technology services, enabling your business to streamline your IT set-up. These additional services include, Managed Cyber Security, Business Intelligence, Telecommunications and more.

Air IT support van

Highly experienced team

All of our technicians and consultants are trained to the highest level, with years of experience under their belts. They cover the technology you require across IT, comms, security, and business intelligence with the hands-on knowledge required to keep your business running smoothly.

Your strategic IT partner

We don’t provide a ‘one size fits all’ service. We believe that we need to be an extension of your organisation, your strategic IT partner.

Your account manager ensures you get the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date.

You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.

Client satisfaction

Keeping a smile on our clients’ faces is our number one priority. We have a well-defined, comprehensive customer experience process, and we listen to feedback whether we’ve got something wrong or we’ve got it right.

To ensure your feedback is taken on board, we track all complaints, compliments and suggestions. We operate with honest and open communication, and we’re always keen to hear what you’ve got to say.

 

An Air IT employee in an office

A smooth transition to Air IT

We appreciate that the transition between IT providers can often be challenging. To alleviate concern we have designed a comprehensive onboarding process.

Whatever your situation, the transition will be smooth and seamless, ensuring no disruption to your operation with our thorough onboarding process.

High Five

How we performed in November 2024

High-five-xla-calls-15sec-white
0 %
Calls Answered Within 15 Seconds
high five xla respond time white icon
0 hr
Average Time to Respond
high five xla clock icon white
0 hr
Average Time to Resolution
0 %
First Contact Resolution
0 %
Customer Satisfaction

Discover more

We only partner with the best

Get in touch

If you want to benefit from our award-winning 24/7 IT support, contact our expert team today or call us on 01908 112241 to arrange your free consultation.

Get a Free Consultation