24/7 IT Support

Air IT’s 24/7 IT support service takes pride in working in strategic partnership with each individual organisation, ensuring we understand it’s business goals and the infrastructure.

This allows us to deliver an efficient and highly-valued, round-the-clock service.

With the rising challenges of business costs paired with fast-paced technology, we understand the increasing demand for a scalable IT support solution. That’s why our true, follow-the-sun, 24/7 IT support offering facilitates a wide variety of organisations.

Whether you have a global footprint or a 24-hour operation, our 4-Star SDI accredited service desk will be your first point of contact for any and all IT issues.

Our services don’t stop there, our 24/7 IT support service packages are designed to be scalable, ensuring that each business receives the support they need at a predictable monthly cost.

The 24/7 Air IT Service Hub

With our 247 offering, your business will have full access to our Service Hub, giving your business direct access to our Service Desk team, making it a quick, easy and efficient way to request support, 24 hours a day, 7 days a week, 365 days a year.

• Report, request and manage support tickets
• Receive pop up alerts straight to your desktop
• Access anywhere, anytime
• Upskill with our Knowledge Base
• Customised to your business

With Air IT, your organisation will receive a full 24/7 IT support service, including 24/7 Network operations, technical support and guidance, and dedicated account management. This ensures that your organisation is set-up to tackle any IT problems head on.

• 24/7 remote service desk support by telephone, email and the Air IT Service Hub portal
• Proactive 24/7 network monitoring and management for a consistent and proactive service with minimal disruption
• Dedicated account management and ongoing strategic support with Quarterly Strategic Reviews
• Full access to our Air IT Service Hub making it a quick, easy and efficient way to request support from us and manage your account

• Scheduled change & patch management to ensure all devices are up-to-date
• Asset & licencing management to keep on top of your IT estate
• Third-party supplier management for a streamlined service
• Real-time reporting via intuitive dashboards
• Continuous Service Improvement for a better end-user experience

Utilising our highly accredited, 4-Star Service Desk Institute (SDI) certification, we can deliver a responsive and proactive service with a personal touch for our clients, no matter their location.

We’ll ensure all your systems and staff are up and running, helping you get the most out of your technology so you can focus on your commercial success.

Your strategic IT partner

We don’t provide a ‘one size fits all’ service. We believe that we need to be an extension of your organisation, your strategic IT partner.

Your account manager ensures you get the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date.

You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.

Client satisfaction

Keeping a smile on our clients’ faces is our number one priority. We have a well-defined, comprehensive customer experience process, and we listen to feedback whether we’ve got something wrong or we’ve got it right.

To ensure your feedback is taken on board, we track all complaints, compliments and suggestions. We operate with honest and open communication, and we’re always keen to hear what you’ve got to say.