We’re proud to deliver first-class IT services and award-winning support to businesses across the North West and beyond.

SDI 4-star rating


With 4-star Service Desk Institute (SDI) certified Service Desk, our knowledgeable and highly qualified team of IT support specialists are totally dedicated in supporting you, your team and your business.

As every company is unique, our IT service and support packages are always tailored to suit your demands. From full management of IT systems and users, to additional support for your in-house IT manager, we’ll provide a range of comprehensive services that will enable you to take your business to the next level.

Highly accredited and multi award-winning, we’re very proud to be independently ranked as a leading UK managed service provider (MSP).


Does your business need a dedicated IT helpdesk? We serve SMEs in Manchester and the Northwest to the highest industry standards with our 4-star SDI certification.

We know how painful IT issues can be, no matter the size. Our expertly trained team are always on hand to provide IT support – determined to go above and beyond at each contact so you can focus on your business activities.

Turn IT from an overhead into an asset that drives growth and gives your business a competitive advantage. By using technology to make your business more efficient you can free up time to provide more value-added services or products. IT touches all areas of your business, making it an ideal enabler to improve performance, profitability and growth.


We help businesses in Manchester, Liverpool, Chester, and across the North West succeed through technology

If you need fully outsourced IT support or a few extra pairs of hands to get your internal IT projects over the line, we’ll act as your strategic business partner and find the support package that suits you.

Managed IT Support

Managed IT Support

Take the IT burden off your shoulders with our fully managed IT support package. With your business needs in mind, we’ll develop a service plan that aligns with your goals and increases productivity. We can manage your IT infrastructure and provide support services either onsite or via our remote IT helpdesk.

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Complimentary IT Support

Complementary IT Support

If you already have an internal IT team but you need more support to keep up with demand, our friendly service desk engineers are on hand to ensure end users are supported as quickly as possible. Alternatively, maybe you need a second opinion on strategy or a big project, in which case our certified IT professionals can share knowledge gained over years of experience.

Learn more about complementary IT support

Why work with us?

When it comes to business IT support, we don’t sit around and wait for something to go wrong before we fix it. We take a proactive approach, forming IT strategies for businesses based on their needs.

local experts Air IT support

A team of experts from the North West

Based in Manchester and Northwich, we’re conveniently placed to support businesses across the North West, covering key areas such as Manchester, Liverpool, Chester, and the surrounding towns. Whilst most issues can be solved remotely, it’s good to know we’re close by to support you onsite if necessary.

Tailored IT support

We don’t do one size fits all IT support. Our services are flexible – whether you’re an SME in need of fully managed support, or an internal IT team that needs a little extra support, technical expertise or manpower.

Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Reference Backed - Air IT support

Fully certified & experienced team

All of our team are fully trained and accredited with years of experience and knowledge under their belts, so you can get the best solutions and service.

SDI 4 star

Certified by the Service Desk Institute

We may be passionate about technology, but we always put people first. Air IT takes a client-led approach to IT services and this is demonstrated by our 4-star SDI certification. We’re one of very few companies to achieve this coveted accreditation and are currently the only MSP to hold this maturity level worldwide.

no hidden fees

Fixed monthly fees

Each support package we create is tailored to the individual business. Our fixed-fee pricing model results in transparent costs, so you can plan your finances without worrying about nasty surprises.

How to find us

Our IT offices are located in the North West of England in the heart of Manchester and Northwich. With ease of access to the M6, M56 and M62 corridors, we can quickly support businesses across Cheshire and the North West of England.

We’re an award-winning IT support company

Winner, Ranked 79th MSP Worldwide, 3rd in UK

Channel Futures MSP 501

Winner, Next Generation MSP

MSP Innovation Awards 2021

#1 MSP in the UK

Cloudtango MSP50 UK 2021

Service Delivery KPIs

How we performed in December 2021

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Service Desk Tickets Opened
Air IT support tickets resolved
Service Desk Tickets Resolved
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0 %
Same Day Resolution
Air IT support SLAs met
0 %
SLAs Met
customer satisfaction Air IT support
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Customer Satisfaction

View past 3 months

We only partner with the best

We partner with industry-leading vendors so we can bring you the latest technological innovations to help drive transformation and improvement.

Arrange a FREE IT Audit

Or contact us to discuss your needs further by calling our head office on 0115 697 1855 to speak to a specialist.

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