Since 1999, Concise has provided round-the-clock IT support services to businesses throughout the North West and beyond, and is now looking forward to continuing this journey as part of the Air IT Group.

We’re still the same friendly team working from our office in Northwich, Cheshire, delivering local IT support services to businesses all across the North West. We remain committed to empowering our clients to succeed through technology – whether that’s through our responsive everyday IT support or long-term strategic guidance – to ensure that your business succeeds.

Being part of the Air IT Group means we are now equipped with an even wider range of managed IT services including cutting-edge business intelligence, managed cyber security and communications solutions. This means that all your technology needs can be covered under one roof, by one strategic partner.

Get in touch with our North West office

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Managed IT Support

Managed IT Support

With our fully managed IT services, you can forget about the burden of IT. As your strategic IT partner, we’ll devise a service plan with your business needs in mind. We can manage your infrastructure and support users through our dedicated IT helpdesk. In fact, we’re currently the only MSP to hold a 4-star certification from the Service Desk Institute worldwide.

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IT Consultancy

IT Consultancy in the North West

Need another opinion before you make any significant changes? Our seamless, five-step process can help. We’ll tailor our level of consultancy to suit your needs, from ad-hoc advice to a fully-managed implementation.

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How to find us

Our North West office is centrally located in Cheshire and is based in Northwich. Our location provides a strategic advantage to support local organisations across the North West, be it Liverpool, Chester, Stockport, or Manchester. Whilst most IT work can be completed remotely, we are ideally placed to travel to surrounding businesses in the local area should you need us.

Helping businesses in the North West succeed through technology

Whether you need an IT support package that’s fully outsourced or a bit of extra help for your internal team, we can provide a solution. We’re a strategic business partner, proactively managing your infrastructure and supporting everyday IT issues to ensure technology continually empowers the people within your business to succeed.

Why work with us?

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A personal service

We’ll get to know you on a personal level – it’s what we pride ourselves on. When we know your systems, we can identify the best options faster. It also means we can optionally prepare new computers before they arrive on site, ready to be used when they land on the desk.

Tailored IT support

We don’t do one size fits all IT support. Our services are flexible – whether you’re an SME in need of fully managed support, or an internal IT team that needs a little extra support, technical expertise or manpower.


Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

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Expert IT Support in the North West

Whilst most IT issues can be solved remotely, our office is strategically positioned to support businesses across the North West. So if your business requires onsite support in Liverpool, Manchester, or the surrounding area, you can be assured that we’re just a few miles away.

Our 4-star Service Desk Institute (SDI) certified Service Desk places an experienced and highly qualified team of IT support professionals at your disposal.

SDI 4-star rating


Air IT is an award-winning IT provider whose mission is to empower people to succeed through technology. We provide a local service on a national scale.

We’re independently ranked as one of the UK’s top Managed Service Providers (MSPs), and we’re the only SME-focused MSP with a service desk that holds a 4-star Service Desk Institute (SDI) certification.

Working to ISO and ITIL-aligned best practices, we’ll seamlessly integrate with your business and enhance your operations.

We only partner with the best

We partner with industry-leading vendors so we can bring you the latest technological innovations to help drive transformation and improvement.

Arrange a FREE IT Audit

Book your free IT audit below or call us on 01606 336 200 to speak to one of our North West team and discover how our expert IT consultancy can help you achieve your goals.


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