IT Support in Leicester | Leicester Managed IT Support

Leicester businesses we support

Whether you’re looking for some additional help for your IT team, or want to fully outsource your business support needs, we’re here to help.

We’re a local award-winning and highly accredited IT support provider, independently ranked as No.1 MSP in the East Midlands.

With a large team of highly qualified and experienced technicians, with best-in-class service management solutions and support tools – we’re here to help you get the most out of your technology.

Leicester businesses can benefit from our 4-Star SDI certified Service Desk, the only one in the Midlands. We’ll deliver marketing-leading IT support for your business and in-house IT team helping you become more efficient, agile and successful.

How we’ll support you

We offer a range of tailored IT support services for businesses and internal IT departments. From complementary support to assist your in-house team to comprehensive fully managed support that covers all your business needs.

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT support partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, so you can just focus on your commercial goals.

Discover managed IT support

Outsourced IT Support

Maintaining an efficient and comprehensive support process in-house is costly and time consuming, and there are issues covering absence, and experienced staff moving on. Therefore, it makes sense to outsource some or all of your service desk IT support function.

We’ve tailored our outsourced offering to provide a flexible range of support options for businesses including 24×7 monitoring, remote/onsite support, extended hours and more.

Discover Outsourced IT Support

As we’ve grown, Air IT have worked alongside us, developing our systems to ensure the smooth running of the business. We’ve always found them to be responsive, helpful and particularly good at communicating. Support issues are resolved very quickly and response times are excellent.

Julien Sheridan
CEO, Sheridan & Co

Why work with us

We’re committed to helping Leicester businesses and internal IT teams become more efficient through the best use of technology helping to deliver IT transformation and commercial success.

4-star SDI certified service desk

Our mature in-house service desk has achieved the prestigious 4-star SDI (Service Desk Institute) certification, and are currently the only MSP globally to be certified at this level. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.

Tailored support

We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.

World-class service

We work to High Five XLAs that exceed industry best benchmarks to deliver world-class service. You’ll always speak to a highly skilled engineer who will deal with your issue straight away, aiming for a first-touch fix.

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Fully certified & experienced team

All of our technicians and consultants are trained to the highest level, with years of experience under their belts across IT, comms & security. They’re fully accredited, with the hands-on knowledge and skills required to keep your business running smoothly.

We're your local experts

Our team of 70+ experts are here to help both remotely and on-site. Our HQ is conveniently located next to J25 of the M1 which means our field engineers can quickly visit when issues cannot be resolved remotely by our Service Desk.