Air IT Group Wins Global Rewst Automation & AI Excellence Award
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Charlotte Lewis
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Air IT Group has been named the winner of Rewst‘s Automation & AI Excellence Award 2026, recognising our innovative use of automation and artificial intelligence to improve the way IT services are delivered to customers.
The award was presented at FLOW 2026 in Nashville, Tennessee, and celebrates managed service providers that are using automation and AI to create meaningful impact for both their teams and customers.
For Air IT Group, the award recognises the success of Neuron, an intelligent platform developed by our Automation, Data and AI teams that helps engineers resolve issues faster, work more efficiently and deliver a better support experience.
Built around the customer experience
While AI and automation are often talked about as future technologies, for us they’ve always been about solving practical challenges.
When a customer contacts the service desk, our engineers need quick access to information, documentation, ticket history and the tools required to resolve issues. The more time spent switching between systems and carrying out manual tasks, the longer it can take to reach a resolution.
Neuron was built to solve that problem.
Developed in-house and integrated directly within the systems our engineers use every day, Neuron brings together automation, AI-powered insights and customer context in a single place. This allows engineers to access information, carry out common tasks and quickly understand the history of a ticket without disrupting their workflow.
The result is a smoother support experience for both engineers and customers.
“Winning the Rewst Excellence Award for Best Use of Automation and AI is a proud moment for Air. This recognition from Rewst is a credit to the innovation and dedication of our data, automation and AI teams. By combining intelligent automation and AI, we are reducing resolution times, improving consistency, and delivering a dramatically improved customer experience.”
Delivering measurable results
Many of the improvements made possible by Neuron happen behind the scenes, but the impact is felt directly by customers.
Common requests, such as password resets and MFA changes, can now be completed in seconds, helping users regain access and get back to work faster. AI-powered ticket summaries give engineers a clear view of an issue’s history, reducing delays and preventing customers from having to repeat information when a ticket is passed between teams. Through intelligent automation and AI in Neuron, Service Desk tasks that once took 10 minutes can now be completed in just 10 seconds.
These innovations form part of a wider automation strategy across the business that is already delivering significant results.
Each month, Air IT Group’s intelligent automation platform performs more than 160 million actions and saves over 2,500 hours of employee time, the equivalent of the work of more than 20 full-time employees.
Customer self-service adoption has increased by 78% year-to-date, while 95% of self-service requests are now completed in under five minutes. AI-powered recommendations have also contributed to a 40% increase in automation usage, helping drive greater efficiency and consistency across service delivery.
For customers, that means quicker resolutions, reduced waiting times and more time spent focusing on their own business priorities.
“It is fantastic to receive this AI and Automation recognition and win a second major award in two years from Rewst. Building on the success we’ve already achieved together, we are driven by a vision to give our customers an exceptional experience. Through our newly developed AI platform, we are bringing Automation and AI-powered insights into one place, giving one-click access and all the information our service and operational teams need to immediately resolve issues. Tasks that used to take 10 minutes can now be completed in 10 seconds, which means our customers get the fast, seamless support they need to stay productive. We are incredibly proud to be recognised again by Rewst.”
Recognition from Rewst
Rewst highlighted our commitment to embedding automation and AI throughout our organisation, particularly the success of bringing these capabilities directly into the day-to-day workflows of engineers supporting customers.
This latest award builds on our success at the 2025 Rewst Awards, where we were named Rewst Partner of the Year. Together, these recognitions reflect our continued investment in automation and AI, and the impact these technologies are having across both our business and our customers.
“Air IT Group has invested in automation and AI at every level of the business, from the boardroom to their frontline engineers. Getting engineers to adopt AI in the tools they already work in is one of the harder problems in this industry. Air IT Group solved it.”
A proud achievement for Air IT Group
Winning Rewst’s Automation & AI Excellence Award is a fantastic achievement and reflects the talent, expertise and innovation across our Automation, Data, AI, Service Desk and NOC teams. More importantly, it reflects our commitment to continually improving the services we deliver to customers.
Technology alone does not create better outcomes, what matters is how it is applied. By combining automation, AI and deep technical expertise, we’re creating a service experience that is faster, more efficient and better equipped to support organisations as they grow.
We’re incredibly proud to receive this recognition and excited to continue building new ways to deliver even greater value to our customers.
