- EllisKnight.com
- Approx. 20 users
Head office based in Reading.
Ellis Knight is an independent recruitment consultancy based in Reading. What makes Ellis Knight different is their commitment and passion for working with local businesses in Reading and the surrounding area to attract and retain local talent – pairing highly skilled professionals with reliable and respectable businesses.
Key Outcomes
- Redesigned telephony system which featured call routing and out of hours assistance
- Ability to add new users at an affordable cost with ease
- Ability to migrate to a new location when they outgrow the current office
- Allowed the business to run smoothly with people working remotely
The Challenge
As modern-day recruitment consultants, Ellis Knight embrace technology to connect with people and clients, faster and more efficiently than before – utilising social media for example. However, Ellis Knight never forget that recruitment is a human activity based on close relationships. The more time a recruiter spends talking to people, the more each stakeholder will get out of the process – so being able to pick up the phone and speak to someone is business critical.
Having outgrown their previous office, Ellis Knight needed a reliable technology provider to power the core of their business.
From first contacting Air IT, to our VoIP system being installed, everything was dealt with smoothly and professionally. Since we have had the system, it has made our business run smarter and with the ability to transfer calls easily. It has meant our business has continued to run smoothly since pandemic and has enabled our team to work effectively and efficiently from anywhere, be it at home, in the office or overseas. Every contact with Air IT’s team has been really positive and we always recommend them.
David Holby-Wolinski
Director, Ellis Knight Recruitment
The Approach
By going ‘one step further’ to fully understand the scope of the project and learn more about the nature of the business and its users, Air IT were able to redesign Ellis Knight’s telephony system which featured call routing, hunt groups, out of hours assistance as well as a well-planned IVR.
As part of the office move and system migration, Ellis Knight required a new geographic (local) telephone number (main office number) with a range of DDIs and extension numbers. Air IT manage the inbound and outbound calls with a simple set easy to understand and transparent call rates.
The Outcome
Ellis Knight can add new users with ease and affordably without needing to worry about replicating defective hardware or managing an on-premise solution. They can even take their telephone number to the next location when they outgrow their current office.
Talk to a specialist
Looking for a solution like this for your business? Talk to an Air IT specialist by calling us on 0115 880 0044
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