Head office and factory in Burntwood, Staffordshire

Mercian Labels is an award-winning designer and manufacturer of self-adhesive labels since 1969. Specialities include digital labelling, 8 colour UV flexo, screen-print, high-volume variable data and barcode labels.

Managing Director, Dr Adrian Steele and Mercian Labels leadership team are committed to delivering short lead times and quality service underpinned by its investment in technology.

Key Outcomes


The Challenge

Mercian Labels is a 24/5 operation, so finding an IT supplier that could deliver on time, in full, with high levels of dependability, and who could proactively support their infrastructure and users was of utmost importance.

Mercian Labels wanted to outsource their IT requirements to a reliable partner that would proactively support and steer their investment in technology. In addition, it was crucial for Mercian Labels to have a qualified engineer with access to all corporate notes and credentials which was was available 24/7.

Air IT has been pivotal in improving our resilience and our business continuity, the real additional value has come from an exciting project to deliver a much improved on-premise IT solution with multiple servers, multiple storage solutions, and onsite and offsite backups. I’ve found the working relationship to be really strong. The key part of the Mercian culture is collaboration; I feel we get that. I feel that Air IT is listening to us and undertaking positive improvements that enable us to make our IT a strength in the business.

Dr Adrian Steele
Managing Director, Mercian Labels

Adrian Steele - Mercian Labels

The Outcome

Since partnering with Air IT, Mercian Labels now has access to 24/7 IT support and a much better on-premise IT solution with several servers, different storage options, and onsite and offsite backups, which has been pivotal in improving their resilience and business continuity.

A strategic partnership depends on both parties understanding and prioritising the demands of the business which is why we listened and moved the business to a 24/7 alert monitoring system with powerful around the clock protection.

In addition, we helped the business implement and achieve their Cyber Essentials PLUS certification, allowing them to now benefit from industry best practice cybersecurity controls and procedures to defend themselves against cyber threats.

Talk to a specialist

Looking for a solution like this for your business? Talk to an Air IT specialist by calling us on 0115 880 0044

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