IT Support in Derby | Derby Managed IT Support

Derby businesses we support

Whether you need to fully outsource your support needs or complement your in-house IT teams’ resource and capabilities, we’re here to help.

Based locally, we’re an award-winning Managed Service Provider (MSP), ranked No.1 in the East Midlands. Working to ISO, ITIL and Service Desk Institute (SDI) aligned processes and best practice, we deliver marketing leading IT support to Derby businesses and internal IT departments.

Utilising leading-edge service management systems and best-in-class support tools, we’re the only MSP to hols the prestigious 4-Star SDI certification. Employing the most qualified and experienced technical staff, we’re here to help your Derby business and IT team drive digital transformation and business success.

How we’ll support you

We’ll help you get the most out of technology. Choose from tailored managed support for your business and complementary support to assist your internal IT team.

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT support partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, so you can just focus on your commercial goals.

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Outsourced IT Support

Maintaining an efficient and comprehensive support process in-house is costly and time consuming, and there are issues covering absence, and experienced staff moving on. Therefore, it makes sense to outsource some or all of your service desk IT support function.

We’ve tailored our outsourced offering to provide a flexible range of support options for businesses including 24×7 monitoring, remote/onsite support, extended hours and more.

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With Air IT’s expertise on-board we’ve gained real operational value to support the on-going growth, development and success of our business. I’d have no problem recommending their services or their genuine and reliable team.

Peter Barry
Commercial Director, Smith of Derby

Why work with us

We’re fully committed to helping Derby businesses and in-house IT teams become more efficient, productive and successful.

4-star SDI certified service desk

Our mature in-house service desk has achieved the prestigious 4-star SDI (Service Desk Institute) certification, and are currently the only MSP globally to be certified at this level. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.

Tailored support

We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.

Fully certified & experienced team

All of our technicians and consultants are trained to the highest level, with years of experience under their belts across IT, comms & security. They’re fully accredited, with the hands-on knowledge and skills required to keep your business running smoothly.

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

No Hidden Fees

We’re always transparent about our prices. There are no hidden fees, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning.

We're your local experts

Our team of 70+ experts are here to help both remotely and on-site. Our HQ is conveniently located next to J25 of the M1 which means our field engineers can quickly visit when issues cannot be resolved remotely by our Service Desk.