Why should I work with Air IT Birmingham?

While we are technology-driven, we are service-led and our core goal is to assist your business with digital transformation via IT and communications. Whether you want complete management of your infrastructure and users, or you want us to collaborate with your in-house IT team, Air IT Birmingham offers a fully managed solution for all your supply, installation, and support needs. Contact us today for a free IT audit or to arrange a no-obligation consultation with our specialists.

Why is Air IT different to other IT Support Providers in Birmingham?

At Air IT Birmingham, we understand your IT and communications are essential, so the support and services we deliver need to help you run your organisation in a protected, trustworthy, and cost-effective way. Unlike other IT support providers, we do not employ call handlers and we do not do technical jargon. We invest in modern systems, tools, and implement technical training for our teams. This means you will always speak to a welcoming and fully certified member of our in-house service desk team who will aim to resolve your problem straight away and with minimum interruption.

What type of IT support do I need?

Deciding what type of IT support you need depends on your present set up and resource. Do you have an internal IT team that needs additional support, or do you require all your technical needs to be outsourced? When do you most likely require support? Do you operate Monday to Friday, weekends or outside of regular business hours? Do you need remote or onsite IT support? All these queries will help you determine which IT provider can best meet your challenges. At Air IT Birmingham, we specialise in supporting a wide range of clients with individual requirements, from SMEs to internal IT teams across a wide range of sectors. Find out more in our client case studies.

Is an IT support contract with Air IT Birmingham flexible?

At Air IT Birmingham, we tailor our service to you, to ensure you get the IT support you need. From the start, it’s our objective to understand your precise needs so we can tailor our services to your individual requirements. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services and tailor any element, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to support you.

Do you offer 24/7 IT Support?

When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 9am to 5.30pm, for remote and onsite IT support. However, arrangements can be made to support you outside of these hours as required – we’re happy to provide services such as out of hours, extended hours and 24/7 IT support for businesses that need that coverage. For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.

What is your average response time?

Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But normally, we aim to act and resolve your problems within the same working day. If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply get in touch to discuss.

What do you specialise in?

Providing managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond, it has an enviable track record in the sport and recreation sector At Air IT Birmingham, we specialise in providing managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond. With an enviable track record in the sport and recreation sector, we have partnered with the Sports and Recreation Alliance to deliver IT support to the sports clubs, organisations, and governing bodies right across the UK. Contact us to learn what our team can do to support your business technology needs.

Are you a Microsoft Certified Partner?

Air IT Birmingham is a Microsoft Gold Partner, putting us in the top 1% of Microsoft Partners worldwide! In addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector.

Can we visit your Birmingham office if we have a problem?

Our offices are conveniently located at Birmingham Business Park, enabling us to provide a local service and onsite support for businesses in Birmingham and the surrounding areas. You’ll always be given a warm welcome at our offices, but when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible. As well as supporting businesses in and around the West Midlands, our offices up and down the UK mean we’re not limited to just one region.

IT Support Birmingham | IT Services Birmingham

Delivering exceptional service with a local, personal touch for SMEs across Birmingham and the UK.

We’re proud to be an award-winning and multi accredited IT support provider, with a team of highly qualified and experienced IT professionals dedicated to supporting businesses across Birmingham and the West Midlands region.

Independently ranked as the UK’s number one, we’re the only SME focussed 4-Star SDI certified Managed Service Provider in the UK.

From complete management of your IT infrastructure and users, to co-managed IT support for in-house teams, we offer a comprehensive range of services to enable growing SMEs to increase efficiency, productivity and overall business success.

IT Support for Birmingham businesses

IT Consultancy Birmingham

We specialise in supplying, installing and supporting your entire IT infrastructure, giving you a single point of contact for all your IT requirements. Whether you ned help with a migration to the cloud or an infrastructure refresh, we’ll help you design and implement the right solution for your needs.

Discover more about our IT consultancy services

Managed Cyber Security Birmingham

Our Birmingham team is dedicated to helping fortify your organisation with strong cyber security. Whether its penetration testing, email security, compliance, or incident response, we are here to help and empower you through technology.

View Cyber Security Birmingham

Peace of mind is the biggest benefit that Air IT has delivered to the business, with systems updating automatically, a responsive service and excellent communication. With the technological advances in recent years, we have more and more of our core systems based online. Due to the nature of some of the work we do, and the data we hold on behalf of, our clients, IT security is a top priority and Air IT has advised on an array of protocols. We’re now in the process of Cyber Essentials and they have been really insightful and informative – they’re helping us every step of the way.

Mark McKeever
Director of Carousel Marketing

Why work with us?

Certified by the Service Desk Institute

Our friendly team provide customer service that’s second to none – we’re passionate about our customer-led approach to business IT support. Furthermore, we’re proud to be one of only a few companies and the only MSP to currently hold a 4-star SDI accreditation worldwide.

Support tailored to you

We help countless businesses throughout Birmingham with our fully managed IT support packages. With your business needs and objectives in mind, we can help devise a forward-thinking plan for your IT infrastructure. Or, if you already have an in-house team, we can provide additional IT support to help you keep up with demand.

Fully trained staff

We champion professional development, encouraging our employees to continue expanding their skillsets and complete new certifications. So, you can relax in the knowledge that your IT is being looked after by professionals with the credentials to prove it. Our friendly team have experience in a variety of fields in IT, communications and security.

Advanced tools

We use cutting-edge IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools to maximise your productivity and the reliability of your systems. This means that flagged problems will be prioritised and dealt with promptly, often without you even realising.

No extra costs

Because we tailor our IT support packages for each individual business, you only ever pay for what you need. Thanks to transparent costs and a fixed fee pricing model, you can plan your finances without worrying about unexpected costs.

Local to you

Our Birmingham team are based at Birmingham Business Park, with easy access to the city centre as well as the wider region. While we can remediate most issues remotely via our Service Desk, our expert engineers can be onsite quickly if necessary to provide a quick and efficient resolution.

Did you know we offer Mac Support?

As one of the few MSP’s that have 25+ years’ experience with Mac IT Support, you can trust us to keep your Apple infrastructure well protected, up to date, and running smoothly. Find out about our Mac product offering and about businesses that trust us with their Mac related software/hardware.

View our Dedicated Mac Support Page

How to find us

Our office can be found on Birmingham Business Park – perfectly positioned to serve clients throughout Birmingham, the West Midlands and beyond.

Address:

Air IT Birmingham,
6260, Bishops Court,
Birmingham Business Park,
Solihull Pkwy,
Birmingham,
B37 7YB

Email Us: info@airit.co.uk

Call Sales: 0203 089 3436

Call Support: 0121 784 0077

We specialise in IT support for SMEs

We’re proud to support SMEs across a wide range of sectors throughout Birmingham and the West Midlands.

Discover key sectors we service

How we delivered IT support to a national sports governing body

England Hockey

England Hockey sees success with digital transformation to Cloud technology

View more case studies

Award-winning IT support in Birmingham

Winner, #5 in EMEA

Channel Futures MSP 501

#1 MSP in the UK

Cloudtango MSP Select UK 2023 Winner

Winner, Technical Excellence Partner of the Year

Mimecast Partner Award, UKI FY23

See more of our awards

We are proud to be a Patron of the Greater Birmingham Chambers of Commerce, a leading business support organisation that allows members to network and establish relationships with Birmingham businesses.

After being a member for several years, we joined the top tier of membership and became patrons which means we can help shape policy, get involved with representation activities and help even more businesses understand the critical role of technology within their orgnisation.

We only partner with the best

As your trusted and impartial IT partner, we take care to partner only with industry-leading vendors.

IT support Birmingham FAQs

Why should I work with Air IT Birmingham?

While we are technology-driven, we are service-led and our core goal is to assist your business with digital transformation via IT and communications. Whether you want complete management of your infrastructure and users, or you want us to collaborate with your in-house IT team, Air IT Birmingham offers a fully managed solution for all your supply, installation, and support needs. Contact us today for a free IT audit or to arrange a no-obligation consultation with our specialists.
Why is Air IT different to other IT Support Providers in Birmingham?

At Air IT Birmingham, we understand your IT and communications are essential, so the support and services we deliver need to help you run your organisation in a protected, trustworthy, and cost-effective way. Unlike other IT support providers, we do not employ call handlers and we do not do technical jargon. We invest in modern systems, tools, and implement technical training for our teams. This means you will always speak to a welcoming and fully certified member of our in-house service desk team who will aim to resolve your problem straight away and with minimum interruption.
What type of IT support do I need?

Deciding what type of IT support you need depends on your present set up and resource. Do you have an internal IT team that needs additional support, or do you require all your technical needs to be outsourced? When do you most likely require support? Do you operate Monday to Friday, weekends or outside of regular business hours? Do you need remote or onsite IT support? All these queries will help you determine which IT provider can best meet your challenges. At Air IT Birmingham, we specialise in supporting a wide range of clients with individual requirements, from SMEs to internal IT teams across a wide range of sectors. Find out more in our client case studies.
Is an IT support contract with Air IT Birmingham flexible?

At Air IT Birmingham, we tailor our service to you, to ensure you get the IT support you need. From the start, it’s our objective to understand your precise needs so we can tailor our services to your individual requirements. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services and tailor any element, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to support you.
Do you offer 24/7 IT Support?

When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 9am to 5.30pm, for remote and onsite IT support. However, arrangements can be made to support you outside of these hours as required – we’re happy to provide services such as out of hours, extended hours and 24/7 IT support for businesses that need that coverage.

For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.
What is your average response time?

Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But normally, we aim to act and resolve your problems within the same working day.

If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply get in touch to discuss.
What do you specialise in?

Providing managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond, it has an enviable track record in the sport and recreation sector

At Air IT Birmingham, we specialise in providing managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond. With an enviable track record in the sport and recreation sector, we have partnered with the Sports and Recreation Alliance to deliver IT support to the sports clubs, organisations, and governing bodies right across the UK. Contact us to learn what our team can do to support your business technology needs.
Are you a Microsoft Certified Partner?

Air IT Birmingham is a Microsoft Gold Partner, putting us in the top 1% of Microsoft Partners worldwide! In addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector.
Can we visit your Birmingham office if we have a problem?

Our offices are conveniently located at Birmingham Business Park, enabling us to provide a local service and onsite support for businesses in Birmingham and the surrounding areas.

You’ll always be given a warm welcome at our offices, but when it come to IT support we always aim to solve your issues remotely or onsite so we can offer you the quickest, most efficient service possible. As well as supporting businesses in and around the West Midlands, our offices up and down the UK mean we’re not limited to just one region.

Get a FREE consultation

Contact us to discuss your needs further by calling 0203 089 3436 to speak to an Air IT specialist.

Get a FREE consultation