The theme for International Women’s Day 2022 is #BreakTheBias. This is particularly relevant considering it’s no secret that there are much fewer women than men in the IT and tech industry, though it’s something we’re passionate about changing. Today at Air IT, we’re celebrating the brilliant women working in various roles across the Group, and we thought we’d share just a few of their stories on the blog.

International Women's Day Marie, 2nd Line Service Desk Engineer (Nottingham)

Q: What does your day-to-day role involve?

A: I’m a 2nd Line Service Desk Engineer, assisting customers with any issues they have.

Q: How did you get into the IT industry?

A: I always loved IT from a young age, through to my military career and beyond.

Q: What do you find most rewarding and what are some of your proudest achievements?

A: I love talking and supporting our customers day to day.  Ultimately, the reward is being there for customers and knowing we can fix their issues, assisting them so that they can carry out their jobs. To be able to take away any burdens they have, that is an achievement.

Q: What would your advice be to women and girls that are interested in a career in IT?

A: I would want to empower women to reach for their dreams. Every day is different in tech whether it be from development to support. The knowledge that you are helping make a difference for customers, fills you with a sense of pride.

 

Paula, Financial Controller (West Midlands)

Q: What does your day-to-day role involve?

A: My day to day is very varied, communicating with external customers and suppliers and internal ones from different teams across functions and geographic locations. My internal customers include  Sales, Project Services and Service Delivery teams. Finance is one of the last touchpoints with clients so timeliness and accuracy are key. We aim to build strong relationships with our counterparts in clients’ and suppliers’ businesses, based on trust and mutual respect, and these are values that can be seen throughout Air IT.

Q: How did you get into the IT industry?

A: I worked within the IT industry for many years in various non-technical Service Delivery roles after doing a Business and Finance Degree! I took some time out of the corporate world when I had my twin son and daughter and took the time to have a career change back into my original plan – Finance. When I saw the opportunity to combine my IT industry and Finance experience – I felt like I had found the dream role and have loved it since day 1 (now almost 4 years ago!)

Q: What do you find most rewarding and what are some of your proudest achievements?

A: I love making a difference. I recently worked a Group Finance project that implemented a new process across our team, that has saved time, effort and streamlined processes, as well as providing our clients with a more efficient and state of the art payment process. I loved working with the chosen supplier, our wider finance team in different geographical locations and got a great buzz from seeing the project up and running and the difference it had made.

I was also overwhelmed to be Air IT’s Employee of the Year in 2021 – I was very proud on so many levels, especially for the recognition especially as a woman and member of the Group Finance Team, with the value of both personal and departmental contributions to the company.

 

Christine, Service Delivery Manager (Nottingham)

Q: What does your day-to-day role involve?

A: On a daily basis I meet with clients as part of their scheduled Service Reviews discussing their service and support. During this meeting we also go through their reporting for the past 1-3 months looking at any tickets that stand out and addressing any anomalies or concerns. For example, we may see in our reporting that we’ve had several tickets for spam in the past 3 months so we will then discuss how anti-spam or Cyber User Awareness training could reduce the risk to their business. As well as the meetings, I’m often speaking to clients about any ticket escalations or ticket investigations they require or helping the support team with queries on our managed clients.

Q: How did you get into the IT industry?

A: I started in IT as an apprentice for an NVQ in Business Administration. I started in the marketing and administration team but as I learnt more about the products and how solutions fit together I just continued to expand my knowledge of IT and change more into client-facing roles. I enjoy gaming and have an interest in technology and that’s continued to increase since joining the industry.

Q: What do you find most rewarding about your job?

A: I think the most rewarding is hearing that I’ve improved someone’s day or helped resolve an issue and that I’ve been a benefit to them but also getting positive feedback for our engineers.

My proudest achievement recently has been transitioning into the Service Delivery Management Team from Account Management and hitting the ground running, managing over 45 clients group-wide.

 

Susan, Senior Infrastructure Analyst (North West)

Q: How did you get into the IT industry?

A: I actually wanted to be an accountant when I finished school (I don’t really know what I was thinking) and I was sent for the wrong interview for an Office Assistant job at a construction company, which I got. They were going to cycle me through all the departments for a month but I only went to 3 – I got into the IT department and never looked back.

Q: What do you like most about your job? What do you find most rewarding?

A: For me it’s the variety of my job that keeps me on my toes, we pick up all types of Service Desk tickets (all tiers) as well as some Professional Services tickets and more. Some days can be a real challenge and that’s when it’s the most fun.

Closing a ticket, or knowing that you’ve fixed something that has been a pain for a customer is the most rewarding. We sometimes pick up tickets and fix them before the customer even knows there was an issue.

Q: What would your advice be to women and girls that are interested in a career in IT?

A: Go for it, don’t hesitate, there are so many different routes to get into IT and even once you’re there you can progress yourself in so many different ways, challenging yourself at every step.

 

Celebrating women at Air IT

Here at Air IT, we are proud that 22% of our workforce is made up of talented women (27% of which work in service desk roles), compared to an industry average of 19%. There is still a long way to go to encourage more women into the IT and tech industries but we strive to be part of that progress.

There are plenty of roles available across the Air IT Group, open to people of all backgrounds and genders – check out our Careers page to see what it’s like to work at Air IT and apply for any of our roles.

Plus, check out our International Women’s Day Q&A from 2021 here!