Working to ISO and ITIL aligned processes and SDI best practice, we use leading-edge systems and tools to deliver world-class IT support to SMEs and internal IT teams.
As well as being a Microsoft Solutions Partner with a 4-star SDI accredited in-house service desk, we’re ranked within the top three managed service providers in the UK and have been independently ranked as one of the most progressive MSPs around the world.
With offices across the UK, we can offer remote and onsite IT support both locally and nationwide with our dedicated teams based in Nottingham, Birmingham, Oxford, Cheshire, London, Uttoxeter and Kent.
What’s in our IT Support Packages?
Premium 24/7/365
Our 24/7 IT support service operates from 24 hours a day, 7 days a week, 365 days a year, ensuring uninterrupted technical assistance at any time. Benefits include:
- Service benefit #1
- Service benefit #2
- Service benefit #3
- Service benefit #4
- Service benefit #5
Extended
(Mon-Sun, 8-6)
Our service operates from Monday to Sunday, ensuring uninterrupted technical assistance during critical working hours from 8:00 AM to 6:00 PM. Benefits include:
- Service benefit #1
- Service benefit #2
- Service benefit #3
- Service benefit #4
- Service benefit #5
Standard
(Mon-Fri 8-6)
This service operates from Monday to Friday, ensuring uninterrupted technical assistance during critical working hours from 8:00 AM to 6:00 PM GMT. Benefits include:
- Service benefit #1
- Service benefit #2
- Service benefit #3
- Service benefit #4
- Service benefit #5
How we work with you
Fully Managed IT Support
Our fully managed IT support package ensures your business operates seamlessly Monday through Friday from 8 am to 6 pm. We proactively monitor your systems, provide timely assistance, and resolve issues swiftly to minimize downtime.
Our certified experts offer personalized solutions tailored to your needs, ensuring optimal performance and efficiency for your IT infrastructure.
Co-managed IT Support
In our co-managed IT support model, we collaborate closely with your in-house IT team to provide comprehensive coverage no matter the service model. We offer expertise, tools, and resources to complement your team’s efforts, enhancing efficiency and effectiveness.
Together, we proactively manage your IT environment, address challenges, and implement strategies for long-term success, ensuring a seamless and productive partnership.
Don’t just take our word for it…
What else can you help with?
Remote
Support
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Outsourced IT Support
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Mac
Support
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eBook: 6 Signs It’s Time to Switch IT Provider
- What are the key signs of a poor IT Support Provider?
- What settling for underperforming IT Support can do to your business
- How to recognise a good, trustworthy IT Support partner
- What you should be looking out for in an IT Support Provider
Who we serve
We not only provide outstanding IT Support, we assume the role of a strategic IT partner for many small, medium and large sized businesses.
From local to national organisations, we support a wide range of sectors and all environments including Windows and Mac.
Find out moreIT Support for SMEs & in-house teams
Why work with us
4-star SDI certified service desk
Our mature in-house service desk has achieved the prestigious 4-star SDI (Service Desk Institute) certification, and are currently the only MSP globally to be certified at this level. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.
World-class service
We work to High Five XLAs that exceed industry best benchmarks to deliver world-class service. You’ll always speak to a highly skilled engineer who will deal with your issue straight away, aiming for a first-touch fix.
Tailored support
We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.
Industry-leading systems & tools
We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Did you know we offer Mac Support?
As one of the few MSP’s that have 25+ years’ experience with Mac IT Support, you can trust us to keep your Apple infrastructure well protected, up to date, and running smoothly. Find out about our Mac product offering and about businesses that trust us with their Mac related software/hardware.
High Five
How we performed in March 2024
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We’re an award winning MSP
Winner, #5 in EMEA
Channel Futures MSP 501
#1 MSP in the UK
Cloudtango MSP Select UK 2023 Winner
Winner, Technical Excellence Partner of the Year
Mimecast Partner Award, UKI FY23
Discover more ways we can help
IT Support FAQ’s
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What is the difference between IT support services and IT solutions?
IT support services are a team of technical experts that support, maintain and monitor your business over a contractual length of time. IT solutions design, install and implement systems, usually undertaken on a project based/short-term contract.
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What services come under IT support?
Common services that sit under IT support for businesses include:
- Managed/Remote Support
- Cyber Security
- Cloud Services
- Connectivity
- Backup Storage and Solutions
- System Monitoring
- Email Services/Management
- Disaster Recovery
- Business Continuity
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What does IT Support do?
Common tasks within an IT support structure include resolving technical issues, troubleshooting user problems and generally ensuring that your business runs smoothly without any technical problems. Work can be completed face-to-face or over the phone where an IT technician can connect remotely to a device to complete a task or resolve a problem.
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What is IT Support?
IT Support service provides help and support to individuals or businesses with technology issues. These can include installing and configuring software, hardware, networks, and devices, and solving technical issues as they arise, providing a 24/7 IT support service. This type of service can be done in-house, by an internal team, or outsourced to a Managed Service Provider.
Get a FREE consultation
Contact us to discuss your needs further by calling 0203 089 3436 to speak to an Air IT specialist.
Get a FREE consultation