Outsourcing IT support allows businesses to enhance operational efficiency, reduce costs, and stay competitive over the long term.
Your on-demand team of IT experts
Many businesses choose to outsource their IT Support to a Managed Services Provider (MSP) to save time, reduce operating costs and resources. But choosing whether to leave this responsibility in the hands of a third party can be a big decision to make.
At Air IT, we understand these concerns. That’s why we’ve tailored our outsourced offering to provide a flexible range of support options for businesses including 24×7 monitoring, remote/onsite support, extended hours/24 7 IT support (across a range of time zones) and more.
We’re trusted by
Brian Kenworthy
Managing Director, TMB Events Ltd
"We’ve been working with Air IT Group for 15 years and we’re very pleased with the service they offer. They have the expertise and the people who take the time to understand our needs. In a world where IT costs keep rising, Air delivers cost-effective solutions without compromising quality. With a dispersed team covering a wide range of skill sets, they handle almost everything we need and it’s rare we ever have to wait long for support. I’d recommend taking the plunge and seeing how your business can benefit."
Case Study
TMB Events
TMB Events now has a single, secure IT platform with Air 360, bringing together support, cybersecurity, cloud, and automation to reduce complexity and support long-term growth.
Frequently asked questions
Outsourced IT support is when you partner with a specialist team to look after some, or all, of your technology. At Air IT Group, that typically includes day-to-day helpdesk support, proactive monitoring and maintenance, cybersecurity support, cloud services, and guidance to help your IT keep pace with your organisation.
Services vary by package, but commonly include a responsive service desk, remote monitoring and maintenance, patching and updates, user and device management, Microsoft 365 support, backup and disaster recovery options, and cybersecurity support (such as endpoint protection and security monitoring). We’ll recommend the right mix based on your risks, priorities, and budget.
Outsourcing IT support can make IT simpler and more predictable. You gain access to a wider team of specialists, clearer costs, and a proactive approach that helps prevent issues before they disrupt your people. It also frees up time, whether that’s your internal IT team focusing on strategic work, or your wider staff getting back to what they do best.
We can work as an extension of your internal IT team, adding capacity, specialist skills, and extra cover when you need it. Together we agree what you want to keep in-house and what you’d like us to manage, with clear responsibilities, shared visibility, and a joined-up plan for continuous improvement.
Yes. Air IT Group supports organisations at different stages, from growing teams that need a dependable IT partner, to established businesses looking for deeper expertise and stronger resilience. We’ll tailor the service to your size, your sector, and how you work (fully managed or co-managed alongside your in-house IT team).
It can be very secure, provided security is built into the service. IT support from Air IT Group is backed by our dedicated cyber security division, AIR SEC. The team’s knowledge stays current through continuous training, accreditations and hands-on experience across real-world environments.
Yes. As you add new starters, sites, or systems, your support should scale smoothly with you. We can flex support levels, introduce additional services (like enhanced security or cloud optimisation), and help you plan ahead.
Looking for pricing?
Our support services – whether you choose Standard Support, 24/7 Support, or our all-in-one Air 360 solution, are priced on a per user, per month basis.
That means your costs scale as your team grows, with simple monthly billing and no hidden surprises.
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From an expert’s perspective
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