IT Support Coventry

IT Support FAQs

• Why should I work with Air IT?

  Although we are technology-driven, we are service-led and our primary goal is to assist your business with digital transformation via IT and communications. Whether you need complete management of your infrastructure and users, or you want to add to your in-house IT team, Air IT offer a comprehensive managed solution for all your supply, installation, and support requirements. Contact us today for a free audit or to arrange a no-obligation consultation with our experts.

• Why is Air IT different to other IT Support Providers?

  At Air IT, we recognise that your IT and communications are essential, so the service we deliver needs to help you run your business in a protected, dependable, and cost-effective way. Unlike other IT support providers, we do not employ call handlers and we do not do technical jargon. We invest in state-of-the-art systems, tools, and technical training for our teams. This means you will always speak to a friendly and fully certified member of our in-house service desk team who will aim to solve your issue straight away and with minimal fuss or downtime.

• What type of IT support do I need?

  Selecting what type of IT support you need depends on your current set up and resources. Do you have an internal IT team that needs extra support, or do you need to outsource all your technical needs? When are you most likely to need support? Do you operate at weekends or outside of typical business hours? Do you need remote or onsite IT support? All these questions will help you determine which IT provider can best meet your demands. At Air IT, we specialise in supporting a wide range of clients with their own exclusive requirements, from SMEs to internal IT teams. Find out more in our client case studies

• Is an IT support contract with Air IT flexible?

  At Air IT, we do not do a “one size fits all” approach to IT support. From day one, it’s our objective to understand your specific requirements so we can customise our services to your individual needs. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services and tailor any element, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to see how we can support you.

• Do you offer 24/7 IT Support?

  When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 8am to 6pm, for remote and onsite IT support. However, arrangements can be made to support you outside of these hours as required – just ask and we’ll be happy to discuss how we can tailor a solution for your specific needs.

  For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.

   

• What is your average response time?

  Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But typically, we aim to act and resolve your issues within the same working day. And because we publish our service delivery KPIs each month, as well as how we performed against our SLAs, you can be sure that we’re keeping to our word.
  If necessary, we can offer bespoke SLAs to suit you – extended hours of cover (24x7x365, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply visit our website or contact us for more information.

• Do you provide IT support for PC and MAC?

  Air IT can provide onsite installations of hardware and software, including out-of-hours installations and office moves to minimise disruption as well as support and maintenance for Windows (Servers and Desktops) macOS (Servers and Desktops) and Linux (Server) backed by service level agreements tailored to your needs. Want to know more, get in touch today.

• Are you a Microsoft Certified Partner?

  Air IT is a Microsoft Gold Partner, which puts us within the top 1% of Microsoft Partners worldwide. Highly accredited and award-winning, we’re also proud to be one of only two MSPs to achieve the prestigious 3-Star Service Desk Institute (SDI) certification, and winners of CRN’s MSP of the Year Award.

• Do you offer a range of Cloud Services and Technology solutions?

  Air IT offers setup, migration and ongoing support for Microsoft 365 and Google Workspace (formally G Suite) providing the solution that fits your business requirements best. We can also provide custom cloud-hosted solutions with Amazon AWS and Microsoft Azure including PaaS and SaaS solutions to fit your exact business requirements.

• Can we visit your Coventry office if we have a problem?

  Our offices are conveniently located close to the center of Coventry at Electric Wharf, enabling us to efficiently support the service needs of businesses in and around Coventry. You’ll always receive a warm welcome to our offices, but with one of our onsite IT support agreements it’s our aim to resolve your issues remotely or onsite so we can offer you the quickest and most efficient service possible. As well as support areas in and around Coventry, our extensive support centers across the country mean we’re not limited to just one region. To learn more contact us today.