We’re proud to deliver first-class IT services and award-winning IT support to businesses in Coventry and the West Midlands.

SDI 4-star rating

 

With a 4-star Service Desk Institute (SDI) certified Service Desk, our knowledgeable and highly qualified team of IT support specialists are totally dedicated in supporting your business.

As every company is unique, our IT service and support packages are always tailored to suit your demands. From full management of IT systems and users, to additional support for in-house IT managers, we’ll provide a range of comprehensive services that will enable you to take your business to the next level.

Highly accredited and multi award-winning, we’re very proud to be independently ranked as a leading UK managed service provider (MSP).

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Award-winning IT support services for local businesses

Air IT Coventry

If you’re in need of a dedicated IT support partner, look no further. Since 1998, we’ve been helping SMEs in Coventry to take control of their IT systems, to save time and money. No issue is too big or small for our friendly team of experts – we go above and beyond to solve your technology issues so you can get back to business.

In addition to day-to-day support and complex problem resolution, our fixed monthly fees include proactive management and maintenance of your IT infrastructure. No matter what environment – Windows or macOS – we can provide full support of your network and users, and strategic development of your technology.

 

Managed IT Support

Managed IT Support

IT is mission-critical for any modern business. Acting as your strategic IT partner, we’ll tailor your service according to the needs of your business. Our service desk engineers are just an email or phone call away should your users need support, whilst our expert team take on the management of your IT estate so you can focus on your business.  

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Complimentary IT Support

Complementary IT support

If you’re an IT manager in need of extra support, we’re here to help. We can offer additional manpower in the form of certified IT professionals that get to know your business and integrate seamlessly with your teamWe work with various Coventry businesses, helping to lighten workloads and giving you back the ability to focus on your main role.

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Why work with Air IT?

IT support isn’t just about fixing problems, it’s about taking a proactive approach. With a network of experienced colleagues and offices across the UK, we help businesses in Coventry and further afield to make decisions about technology based on their needs and objectives. 

SDI 4 star

Certified by the Service Desk Institute

We’re dedicated to delivering outstanding customer service, and we have the credentials to prove it. As the only MSP to currently hold the prestigious 4-star SDI accreditation, we’re incredibly proud of our client focussed approach to business IT support. 

Support tailored to you

Businesses throughout Coventry can benefit from our fully managed IT support. We can create a support package that suits your business needs, maintaining and managing your IT infrastructure. Or we can act as an addition to your inhouse team, providing extra support to help you keep up with demand. 

Complimentary IT Support

Accredited, experienced team

Our fully trained team have a huge variety of experience in the fields of IT, communications and security. And it doesn’t stop there – we encourage our employees to continually develop and complete additional certifications. So, you can relax knowing your IT is being taken care of by the professionals. 

Industry-leading solutions & tools

We partner with the most trusted names in the industry to bring our clients cutting-edge solutions and leading  IT Service Management tools, that help us to maximise your productivity and the reliability of your systems. 

Tiered Pension

No surprise costs

With our tailored packages, you’ll only ever pay for what you need. Our prices are transparent and we operate on a fixed fee pricing model, so you can plan your finances without factoring in unexpected costs. 

local experts Air IT support

Local to you

With offices at Birmingham Business Park, our team are situated less than 20 minutes away from the centre of Coventry. With ease of access to the wider West Midlands region, our engineers can be at your site quickly to deliver a fast and efficient resolution to issues that cannot be solved remotely by our Service Desk team.

Did you know we offer Mac Support?

As one of the few MSP’s that have 25+ years’ experience with Mac IT Support, you can trust us to keep your Apple infrastructure well protected, up to date, and running smoothly. Find out about our Mac product offering and about businesses that trust us with their Mac related software/hardware.

View our Dedicated Mac Support Page

Macbook, Pc and ipad with mac webpage.

Who we’ve helped

Award-winning IT support from Coventry

Winner, MSP 501 list 2022

Channel Futures MSP 501

Winner, Next Generation MSP

MSP Innovation Awards 2021

#1 MSP in the UK

Cloudtango MSP50 UK 2021

High Five

How we performed in January 2024

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IT Support FAQs

  • Why should I work with Air IT?

    Although we are technology-driven, we are service-led and our primary goal is to assist your business with digital transformation via IT and communications. Whether you need complete management of your infrastructure and users, or you want to add to your in-house IT team, Air IT offer a comprehensive managed solution for all your supply, installation, and support requirements. Contact us today for a free audit or to arrange a no-obligation consultation with our experts.

  • Why is Air IT different to other IT Support Providers?

    At Air IT, we recognise that your IT and communications are essential, so the service we deliver needs to help you run your business in a protected, dependable, and cost-effective way. Unlike other IT support providers, we do not employ call handlers and we do not do technical jargon. We invest in state-of-the-art systems, tools, and technical training for our teams. This means you will always speak to a friendly and fully certified member of our in-house service desk team who will aim to solve your issue straight away and with minimal fuss or downtime.

  • What type of IT support do I need?

    Selecting what type of IT support you need depends on your current set up and resources. Do you have an internal IT team that needs extra support, or do you need to outsource all your technical needs? When are you most likely to need support? Do you operate at weekends or outside of typical business hours? Do you need remote or onsite IT support? All these questions will help you determine which IT provider can best meet your demands. At Air IT, we specialise in supporting a wide range of clients with their own exclusive requirements, from SMEs to internal IT teams. Find out more in our client case studies

  • Is an IT support contract with Air IT flexible?

    At Air IT, we do not do a “one size fits all” approach to IT support. From day one, it’s our objective to understand your specific requirements so we can customise our services to your individual needs. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services and tailor any element, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to see how we can support you.

  • Do you offer 24/7 IT Support?

    When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 8am to 6pm, for remote and onsite IT support.

    Our 247 IT support page provides all the information you need if you require that little bit extra such as out of hours or extended hours support, we can help.

    For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.

     

  • What is your average response time?

    Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But typically, we aim to act and resolve your issues within the same working day. And because we publish our service delivery KPIs each month, as well as how we performed against our SLAs, you can be sure that we’re keeping to our word.
    If necessary, we can offer bespoke SLAs to suit you – extended hours of cover (24x7x365, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply visit our website or contact us for more information.

  • Do you provide IT support for PC and MAC?

    Air IT can provide onsite installations of hardware and software, including out-of-hours installations and office moves to minimise disruption as well as support and maintenance for Windows (Servers and Desktops) macOS (Servers and Desktops) and Linux (Server) backed by service level agreements tailored to your needs.

    You can view our mac it support here

  • Are you a Microsoft Certified Partner?

    Air IT is a Microsoft Gold Partner, which puts us within the top 1% of Microsoft Partners worldwide. Highly accredited and award-winning, we’re also proud to be one of only two MSPs to achieve the prestigious 3-Star Service Desk Institute (SDI) certification, and winners of CRN’s MSP of the Year Award.

  • Do you offer a range of Cloud Services and Technology solutions?

    Air IT offers setup, migration and ongoing support for Microsoft 365 and Google Workspace (formally G Suite) providing the solution that fits your business requirements best. We can also provide custom cloud-hosted solutions with Amazon AWS and Microsoft Azure including PaaS and SaaS solutions to fit your exact business requirements.

We only partner with the best

Our high-level partnerships and certifications with leading vendors mean we bring you the latest technological innovations to help drive transformation and improvement to businesses across Coventry and the surrounding area.

Get a FREE consultation

Contact us to discuss your needs further by calling 0203 089 3436 to speak to an Air IT specialist.

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