Our remote IT support service is perfect for businesses who need a quick and efficient response when technical issues arise.
Whether you’re looking for 24/7 infrastructure monitoring and management, or remote support for end-users – we’ll ensure your systems and staff are always up and running.
With best-in-class technology and direct access to our award-winning service desk, our team are fully equipped to support your business.

IT remote support that works for you
You can get in touch with our in-house Service Desk team by telephone, email, chat application or using our Service Hub application directly from your desktop, mobile and online. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible.
We’re an award-winning MSP
As a multi-award-winning MSP, Air IT delivers exceptional remote IT support services recognised across the industry.

Winner, MSP of the Year
CRN Channel Awards 2019

Highly Commended, Services Company of the Year
UK IT Industry Awards 2024

#2 MSP in the UK
Cloudtango MSP Select UK 2025
Key features at a glance
24×7 monitoring and management of infrastructure and IT estate is included as standard with our remote IT support.
- Inclusive remote support (optional 24×7 support)
- Service Desk hours 7.30am to 6.30pm daily
- Self-service client Service Hub (desktop and mobile)
- Tailored to suit your unique business requirements
- IT Remote Support services nationwide
- Bespoke 24×7 monitoring & management
- Access to industry-leading systems & tools
- Monthly reporting for full transparency
- Dedicated Account Manager
- No hidden costs
- High rate of first-contact resolution
- Bespoke Service Level Agreements (SLAs)
Why work with us?
Award-winning & highly accredited
Air IT was proudly named CRN’s ‘MSP of the Year’ in the UK, recognising our commitment to excellence in managed IT services. Our mature, industry-leading solutions follow ITIL and ISO best practices – and our clients agree, rating us 4.8 out of 5 on Google and Trustpilot.
Complement your team
If you’re an IT Manager in need of additional resource – but don’t want the associated costs of an in-house team – remote support services could be the answer. Our Service Desk provides complementary support for internal teams, extending and enhancing your capabilities.
Certified & experienced
All our people are fully qualified and highly experienced, so we start to fix problems straight away. We understand that minimising disruption is critical and customer service is our focus.
Tailored to your needs
We take the time to get to know your business and its unique requirements, so we can provide you with a personal service and support tailored to you.
Support for remote offices
Managing multiple offices but based at a single location? We provide expert remote support and technical resources nationwide, ensuring the highest quality of service when and where you need it.
Continual service improvement
We strive to deliver the best service possible. By continually reviewing and benchmarking our performance through one-click feedback and annual customer satisfaction surveys, we ensure our service is nothing short of the best.
Find out how others have benefitted
High Five
How we performed in April 2025
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Arrange a FREE IT Audit
Or contact us to discuss your needs further by calling 0203 089 3436 to speak to an Air IT specialist.
Book a FREE audit today